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Annissa Coy

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

Articles

ARTICLES

Ask Annissa: Employee Compensation & Job Descriptions

Annissa Coy

April 18, 2017

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This week, Annissa is tackling a very popular topic: pay rates and job descriptions.

Ask Annissa: Estimating, Working with Adjusters, & the Cleaning Process (NEW SERIES!)

Annissa Coy

April 5, 2017

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This week, Annissa is starting another new series on working with adjusters and how to keep the job running smoothly from start to finish

Ask Annissa: When the Adjuster Doesn't Want to Pay You

Annissa Coy

April 4, 2017

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Have you ever sent a bill to an adjuster and had them accuse you of overcharging, and then flat out refuse to pay you for the work? Yikes!

5 Key Elements for Handling CAT Loss Contents Restoration

Annissa Coy

April 3, 2017

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As I prepare to write this article about handling contents during a CAT loss flood situation, I am watching the State of California experience some of the worst flooding in its history. Entire neighborhoods have been evacuated and homes have been swallowed by over flowing rivers and spillways.

Ask Annissa: Can I Hold a Client's Contents Hostage for Payment?

Annissa Coy

March 23, 2017

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Would you ever hold onto contents you've cleaned until you get paid for the job?

Ask Annissa: Best Way to Ask Insurance Agents for Referrals

Annissa Coy

March 16, 2017

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You have a great relationship with some insurance agents, but they have yet to refer anyone to your company. Now what?

Ask Annissa: Handling Food Items in a Fire Loss Job

Annissa Coy

February 23, 2017

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Annissa's #1 rule: Would I eat it, or give it to my family?

Ask Annissa: Getting Paid What You Deserve for Contents Cleaning

Annissa Coy

February 15, 2017

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What to do if you're asked to justify what you're charging for contents cleaning.

Ask Annissa: Are You Leaving Money on the Table During Packouts?

Annissa Coy

February 2, 2017

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Are you remembering to charge for everything you should be during a packout?

Ask Annissa: Mastering Contents Estimates

Annissa Coy

January 25, 2017

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Correct estimates are critical for getting paid, and building relationships with carriers and adjusters.

View All Articles by Annissa Coy

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.