What do you do when your restoration business is getting complaints, or garnering not-so-raving reviews? It's all about listening to your clients. Annissa tells us all about it in this week's Ask Annissa.
Check out this great teaser video from Annissa's husband, Kevin, on some secrets you'll learn at Preparing to Respond - and how to get your little black box.
As the restoration contractor, a client who plans to get the most out of the insurance company through stretching values and being deceitful can put you in a tough place between wanting the customer to be happy and also being honest with the adjuster about what's going on at the loss.
Registration is available for RIA's Building Science, Contents Science & Theory, Project & Risk Management, and Water Loss Specialist Prep Course & Exam.