We’re back with another episode of Ask The Expert. This week, we’re joined by Nelson Higgins, VP of North America for DocuSketch. Nelson shares his insights on workflow fragmentation in restoration operations, the hidden costs it creates, and how you can begin bringing your processes together.

Key topics of discussion include:

• One of the most fragmented areas in restoration is storm response, especially when you pull teams away from your home market to respond to catastrophic events. This can put your existing customers and daily operations at risk.
• The costs of fragmentation can add up quickly. From lost equipment and poor tracking to delayed payments, training gaps, turnover, and damage to your reputation when jobs fall through the cracks or your team doesn't complete them properly.
• Uniform workflows help you create repeatable processes for documentation, scheduling, handoffs, authorizations, and communication. Your entire team needs to follow these processes, not just your technicians.
• Addressing fragmentation starts with building a clear, manageable workflow that your team can follow consistently. Nelson also discusses why it's important to have everyone on board and what it may mean when someone doesn't follow the process.
• One mistake you can make when trying to address fragmentation is jumping into new technology, tools, or processes too quickly. Take a methodical approach, test your changes, involve your team, and consider how each decision affects your entire operation.