In this episode of Ask the Expert, our guest, Jeff Milligan, Vice President of Sales & Strategy at Prism Specialties, dives into one of the most essential and often overlooked areas of restoration: contents restoration and cleaning. From electronics and textiles to fine art, contents restoration is where technical precision meets emotional care.

Jeff brings a unique perspective to the conversation, having started his journey with Prism Specialties as a franchisee. He built a profitable legacy in that role before transitioning into corporate leadership, where he now plays a pivotal role in shaping the company’s national strategy and supporting franchise growth.

Key points of discussion include:

• What inspired Jeff to pursue a career in restoration: Jeff shares what drew him to the industry and what continues to fuel his passion for contents restoration, especially the opportunity to make a meaningful difference in people’s lives during difficult times.
• A particularly rewarding restoration project: Jeff reflects on a standout project where contents cleaning practices had a profound impact.
• Best practices for successful contents restoration: From intake to inventory to final delivery, Jeff outlines the essential steps that ensure quality outcomes and client satisfaction.
• Restoring delicate or sentimental items: Jeff discusses the challenges of handling fragile or emotionally significant items, and how his team balances technical excellence with empathy and care.
• Advice for industry professionals: Jeff offers insights on how to stay innovative while never losing sight of the human element. His advice: blend cutting-edge techniques with a client-first mindset to elevate your contents restoration services.