From the Group Up: From Start-Up to Successful Business Coaches

On this episode of TradeTalks: Unlocking the Experience, our special guests, Annissa and Kevin Coy, Co-Founders and Educators for Firehouse Education, chat about their journey in the industry, why they’re so passionate about their keynote topic and much more.

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About Annissa:

She has over 25 years in the Cleaning and Restoration Industry and previously ran a million-dollar restoration business with her family.
She teaches, coaches, and consults internationally, helping restoration teams respond to disasters and build efficient, system-driven businesses.
Recognized as a top industry expert, she’s been featured in CleanFax Magazine, won multiple awards, and contributes regularly to R&R with her “Ask Annissa” series.
Alongside her husband, she promotes building an “Ultimate Lifestyle Business” through their coaching program, empowering entrepreneurs to design businesses that support personal freedom.

About Kevin:

He has over 20 years of experience in the restoration and construction industry, having co-owned a successful, 100% referral-based restoration company with his family.
Co-founder of Firehouse Education and co-creator of Mobile Clean Systems, a groundbreaking mobile cleaning unit that disrupted the industry.
Recognized as Entrepreneur of the Year in cleaning and restoration for his innovation and business success.
Alongside his wife Annissa, he coaches entrepreneurs worldwide on building “Ultimate Lifestyle Businesses” that offer both time and financial freedom.

Annissa and Kevin talk about their own lessons in running four successful businesses, how they once heard a similar keynote that opened their eyes and how small changes can have a huge impact on not just your business but your life.

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KEYWORDS: restoration business strategy The Experience

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.