This week, Annissa answers the age-old question of what's expected when doing contents cleaning: items returned to pre-loss condition or items returned to the homeowner like new.

Like many parts of restoration work, the answer isn't black and white. Yes, pre-loss condition is what is expected from the insurance company. However, Annissa cautions against creating a "clean enough" line.

Watch this video to hear how Annissa masters the tricky balance between pre-loss and like-new.