It's important to respond to emergency remediation jobs quickly and effectively. But how many companies are truly prepared to enter a home where a child with autism might need a little extra care? Or an elderly person with cancer can't handle harmful fumes of some products?

In this Ask the Expert clip, Lisa Cordasco of New Crystal Restoration talks about the evolution of her family business into one catering to a multitude of clients through compassion -- and non-toxic, botanical products.

In the October issue of R&R, learn more about the science behind botanical products, and why/how they work.