Joseph Ortiz, owner of PuroClean of San Juan, discusses the challenges and opportunities presented by starting a restoration operation in this U.S. territory. 

Andrew Titley, owner and president of Prism Specialties of San Francisco Bay Area, shares why he sees a contents restoration franchise as a good investment.

Leighton Healey, CEO of KnowHow, shares his firm’s findings from a large-scale study on why employees leave the restoration business and what contractors can do to keep them.

Ashley Taylor, executive officer of Content Recovery Specialists, shares why she started a franchise company for entrepreneurs looking to get into content restoration.

Nicholas Hopikins, historic restoration foreman at EverGreene Architecture, discusses his experience as a rising leader in the restoration business. 

Jessica Wicks, president of Ductz, shares her experience as a female executive in the restoration industry. 

Charlie Horn, president of Paul Davis of Louisville, experienced a kitchen fire that sent him to hospital and left his family outside of their home for weeks. The incident made him rethink his approach to dealing with homeowners.