https://www.randrmagonline.com/media/podcasts/2594-the-restoration-remediation-ask-the-expert-podcast.rss en-us © 2026 Restoration & Remediation Magazine webadmin@bnpmedia.com www.randrmagonline.com Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics.  |  no https://www.randrmagonline.com/media/podcasts/2594-the-restoration-remediation-ask-the-expert-podcast.rss www.randrmagonline.com:384 Wildfire risk is expanding into new regions across the US, creating new challenges for restorers. Jamie Knippen of Cotality shares her insights on conflagration, emerging technology, and how restorers can use data to prepare both their businesses and communities. Wed, 07 Oct 2026 09:12:03 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Jaime-Knippen.mp3 17:29 www.randrmagonline.com:383 Is your business prepared for 2027? Jeff Jones and Josh Bachman share the systems, numbers, sales strategies, and long-term planning restoration businesses should focus on as both competition and the market evolve.This episode is brought to you by: Thu, 01 Oct 2026 09:56:07 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Violand.mp3 38:17 www.randrmagonline.com:382 Verisk experts break down the 2026 Q1 restoration trends that cover claim volume, CAT losses, pricing, labor, materials, and loss severity. Wed, 23 Sep 2026 10:23:55 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Verisk_v2.mp3 46:12 www.randrmagonline.com:381 David Gavilanes shares how restorers can properly prepare for fire response with hazard assessments, PPE, communication, community education, and partnerships. This episode is brought to you by: Mon, 21 Sep 2026 11:51:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---David-Gavilanes-Belfort.mp3 22:19 www.randrmagonline.com:380 Fire restoration goes far beyond the visible damage. Mark Robertson of Benefect and Fiberlock discusses hidden contamination, coatings, deodorization, and customer communication on this episode of Ask The Expert. This episode is brought to you by: Thu, 17 Sep 2026 09:15:25 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Mark-R-ICP.mp3 17:26 www.randrmagonline.com:379 In this special episode of Ask the Expert, we talk with R&R’s 2026 Trailblazer Award Winner, Nate Judy, about his journey from "trying out" restoration to blazing his own trail in the industry. Fri, 04 Sep 2026 12:10:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Nate-Judy.mp3 39:37 www.randrmagonline.com:378 In this special episode of Ask the Expert, we chat with our 2026 Women in Restoration Award winner, Meredith Truitt! Wed, 02 Sep 2026 10:43:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Meredith-Truitt-IICRC.mp3 21:43 www.randrmagonline.com:377 Boris Skoro of Prism Specialties shares best practices for managing large-loss restoration projects, including assessment, documentation, logistics, transparency, communication, and post-project reviews.This episode is brought to you by: Tue, 25 Aug 2026 16:11:40 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Boris-Skoro-Prism.mp3 22:13 www.randrmagonline.com:376 Matt Cook of HomeTeam Inspection Services discusses indoor air quality, inspection, pre-remediation, and how restorers can build stronger relationships with inspectors on the latest episode of Ask The Expert. Tue, 18 Aug 2026 11:20:27 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Matt-Cook.mp3 16:55 www.randrmagonline.com:375 On this episode of Ask The Expert, Steve White, PuroClean’s President, shares why intentional leadership and company culture are essential to long-term success in the restoration industry. He shares how balancing growth with sustainability helps improve performance and builds resilience. Wed, 12 Aug 2026 11:11:02 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Steve-White.mp3 39:14 www.randrmagonline.com:372 Josh Arthur and Jordan Kohn discuss smoke contamination, fire damage restoration, homeowner recovery, and best practices for responding to fire losses. Wed, 05 Aug 2026 11:08:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Jordan-Kohn-Josh-Arthur.mp3 28:00 www.randrmagonline.com:370 Father-daughter duo Chad and Olivia Haynes discuss educating the youth, IICRC Certifications, and how hands-on training can inspire the next generation of restoration professionals. Tue, 28 Jul 2026 15:35:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Olivia--Chad.mp3 28:19 www.randrmagonline.com:368 FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business. Wed, 22 Jul 2026 09:15:42 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Ian-Greene.mp3 18:47 www.randrmagonline.com:366 PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work. Wed, 15 Jul 2026 12:49:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---George-H.mp3 11:56 www.randrmagonline.com:365 Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry. Wed, 15 Jul 2026 12:45:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Leighton-H.mp3 21:31 www.randrmagonline.com:361 In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach. Tue, 30 Jun 2026 17:18:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Howard-W-pt-2.mp3 35:36 www.randrmagonline.com:359 ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust. Mon, 22 Jun 2026 11:56:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Jane-B.mp3 14:26 www.randrmagonline.com:357 Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow. Wed, 17 Jun 2026 09:31:55 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Jeff-Cross.mp3 32:16 www.randrmagonline.com:355 PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry. Wed, 10 Jun 2026 11:52:40 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Melissa-and-Margaret.mp3 51:56 www.randrmagonline.com:353 Nate Cisney of Restoration Made Simple shares TPA vs non-TPA work, how it affects your operations, profitability, diversifying your work, and long-term growth for restorers. Wed, 03 Jun 2026 09:28:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Nate-C.mp3 34:08 www.randrmagonline.com:352 In the final Women in Restoration episode, Staci Sargent shares how leadership, training, and real-world experience are shaping the industry. She highlights the importance of structure, accountability, and continuous learning in building confident restoration professionals. Thu, 30 Apr 2026 12:11:14 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Staci-S.mp3 29:23 www.randrmagonline.com:351 With over 50 years in the restoration industry, Darren Hudema has built a career centered on education, service, and giving back. He reflects on the power of leadership, mentorship, and industry collaboration. Tue, 28 Apr 2026 16:28:22 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Darren-H.mp3 31:34 www.randrmagonline.com:350 Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience. Wed, 22 Apr 2026 10:36:39 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Alma-West.mp3 32:41 www.randrmagonline.com:349 Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.  Fri, 17 Apr 2026 16:51:44 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-RGL.mp3 24:12 www.randrmagonline.com:348 ServiceMaster Restore’s Jeff Todd shares how operator-led growth and market density strategies help restorers scale and improve their performance. Wed, 15 Apr 2026 14:20:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Jeff-Todd.mp3 18:42 www.randrmagonline.com:347 In this episode of Ask The Expert, Abby Vallelonga shares how marketing and communication can build trust and humanize the restoration industry. She highlights the importance of education, connection, and empathy in high-stress and high-stakes situations.  Tue, 14 Apr 2026 10:26:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Abby-V_v2.mp3 13:29 www.randrmagonline.com:346 Learn why contents claims break down and how restorers can prevent delays through better communication and documentation. Mon, 13 Apr 2026 10:16:17 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Dan-and-David.mp3 40:43 www.randrmagonline.com:345 In this episode of Ask The Expert, Robb Harrell of DocuSketch shares his insights on how the restoration triangle is evolving and what it will take to improve the claims ecosystem. He also shares how shared data, technology, and communication can reduce unnecessary friction.  Fri, 10 Apr 2026 11:04:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Robb-H.mp3 29:12 www.randrmagonline.com:344 Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry. Wed, 08 Apr 2026 11:48:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Becky-E.mp3 28:09 www.randrmagonline.com:343 On this episode of Ask The Expert, Alex Duta shares how AI is transforming restoration operations, claims, and business growth. He also shares practical insights on how restorers can effectively adopt AI to improve their efficiency and completive edge. Fri, 03 Apr 2026 11:36:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Alex-D.mp3 21:56 www.randrmagonline.com:342 On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry. Wed, 01 Apr 2026 14:40:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Megan-H.mp3 17:39 www.randrmagonline.com:341 On this episode of Ask The Expert, we’re joined by CJ Bailey of PuroClean, and he discusses how leveraging partnership and AI help improve operations, training, and consistency in day-to-day operations for restoration business owners. Thu, 26 Mar 2026 14:52:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-CJ-Bailey.mp3 27:13 www.randrmagonline.com:340 In this episode of Ask The Expert, Howard Wolf shares his insights on commercial drying, that includes system complexity, why soft skills are critical, and documentation demands. This episode highlights how restorers can transition from residential to commercial drying successfully.  Wed, 25 Mar 2026 12:02:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Howard-W.mp3 39:43 www.randrmagonline.com:339 On this episode of Ask The Expert, Helixco’s COO, Mike Allred discusses T&M billing, ROMs, and managing large loss and CAT events. He shares valuable insights on the importance of documentation, preparedness, and financial planning.  Wed, 18 Mar 2026 09:45:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-HelixCo.mp3 35:29 www.randrmagonline.com:338 ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service. Tue, 10 Mar 2026 10:34:43 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-John-Tovar.mp3 18:37 www.randrmagonline.com:337 Voda CEO, CFE Dan Claps explains how restorers can build, scale, and future‑proof their business using KPIs, people‑first culture, and smart growth strategies. Tue, 03 Mar 2026 11:03:18 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Dan-C.mp3 31:27 www.randrmagonline.com:336 On this episode of Ask The Expert, Mark Davis shares how PuroClean and Signal Restoration Services drive long‑term franchise growth, data‑driven strategy, and industry leadership. Wed, 25 Feb 2026 11:22:02 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Mark-Davis.mp4.mp3 40:17 www.randrmagonline.com:335 This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors. Fri, 20 Feb 2026 09:50:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-ProKlean.mp3 38:16 www.randrmagonline.com:334 This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience. Fri, 13 Feb 2026 09:38:06 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-BELFOR-Franchisees.mp3 34:43 www.randrmagonline.com:333 This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry. Wed, 04 Feb 2026 09:44:16 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Beth-T.mp3 30:57 www.randrmagonline.com:332 Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant. Wed, 28 Jan 2026 09:27:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Asbestos-Roundtable.mp3 33:36 www.randrmagonline.com:331 Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships. Thu, 22 Jan 2026 11:39:58 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---DocuSketch.mp3 33:04 www.randrmagonline.com:330 Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert. Wed, 21 Jan 2026 12:10:18 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---RA-and-ARAMSCO.mp3 28:22 www.randrmagonline.com:329 Overcome cash flow challenges and insurance delays with expert tips from National Claims Funding’s Ilana Ben-Ezra. Thu, 15 Jan 2026 12:43:13 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Ilana-Ben-Ezra.mp3 18:24 www.randrmagonline.com:328 Industry expert Becky Callegan explains how HVAC systems impact indoor air quality, customer health, and restoration outcomes and why collaboration is essential. Tue, 13 Jan 2026 12:42:55 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Becky-M-Callegan.mp3 35:07 www.randrmagonline.com:327 Drones can enhance efficiency, safety, and claims accuracy. Experts from DSC and Eagleview share benefits, real-world results, and tips for properly implementing them into the restoration industry.  Wed, 07 Jan 2026 11:51:14 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Kabir--Thom.mp3 55:06 www.randrmagonline.com:326 Find out why partnerships, resource sharing and strategic planning are a big part of restoration business success in this episode of Ask The Expert with Jim Kowalski. Mon, 22 Dec 2025 14:28:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jim-Kowalski.mp3 41:40 www.randrmagonline.com:325 Get an inside look at INTRConnect 2026 with Garret Gray. From keynotes and tech trends to strategies for restoration and insurance professionals. This is an event you won’t want to miss! Fri, 19 Dec 2025 11:37:29 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Garret-Gray.mp3 22:55 www.randrmagonline.com:324 Learn how restoration companies can scale for future disasters with expert tips on technology adoption, resource mobilization and customer communication strategies. Thu, 11 Dec 2025 10:19:24 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Bud-Summers.mp3 40:45 www.randrmagonline.com:323 Discover how CAT response is evolving with drones, AI and predictive analytics that help improve disaster preparedness and restoration outcomes for 2026 and beyond. Wed, 10 Dec 2025 09:16:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Carmen-Coleman.mp3 34:33 www.randrmagonline.com:322 JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience. Wed, 03 Dec 2025 09:17:51 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-JoAnn.mp3 42:16 www.randrmagonline.com:321 Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market.  Wed, 26 Nov 2025 11:43:40 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Nick.mp3 23:08 www.randrmagonline.com:320 Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability. Tue, 25 Nov 2025 15:52:00 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Ben-J.mp3 29:42 www.randrmagonline.com:319 Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals. Wed, 19 Nov 2025 16:08:25 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Technician-Award-Winner.mp3 14:51 www.randrmagonline.com:318 Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts. Tue, 18 Nov 2025 12:37:05 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Chris-Matts.mp3 43:40 www.randrmagonline.com:317 Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations. Thu, 13 Nov 2025 10:33:11 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Dr-Iyad.mp3 58:33 www.randrmagonline.com:316 Learn how National Technology Management (NTM) helps restoration businesses protect their data, automate operations and grow with smart IT and cybersecurity strategies from CEO Kelly Siegel. Tue, 11 Nov 2025 14:40:20 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Kelly.mp3 44:11 www.randrmagonline.com:315 Learn how Jesús Miranda rose from laborer to Project Director at First Onsite, inspiring others through leadership, safety and purpose in the restoration industry. Wed, 05 Nov 2025 16:21:39 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jesus-M_1.mp3 29:17 www.randrmagonline.com:314 Phillip Rosebrook and Santosh Mohanan unpack the results of the 2025 Cost of Doing Business survey, revealing key financial trends and strategic insights for restoration businesses. Tue, 04 Nov 2025 10:27:57 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-RIA.mp3 1:13:04 www.randrmagonline.com:313 In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy. Tue, 28 Oct 2025 11:59:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Travis-Sponsor-Knowhow.mp3 40:27 www.randrmagonline.com:312 Doug Hoffman, Doc Shane and Bret Sallee join Ask The Expert to share mold remediation field strategies, including scoping, communication, client education and the impact of the Bergman Amendment on industry standards. Tue, 21 Oct 2025 09:43:12 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Mold-Roundtable.mp3 41:21 www.randrmagonline.com:311 In this episode of Ask The Expert, James Hatfield of LiveSwitch shares how restoration companies can overcome operational challenges, improve quoting and dispatch and grow their business using simple, effective technology. Learn about key lessons from his experience in field services and leadership. Wed, 15 Oct 2025 09:18:07 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-James-H.mp3 32:07 www.randrmagonline.com:310 In this episode of Ask The Expert, John Otero of 1-800 WATER DAMAGE discusses the impact of wildfire smoke and soot on indoor air quality, common misconceptions and the restoration industry’s roles for effective remediation. Learn why the proper training, equipment and communication are essential for protecting the health and property of our customers. Fri, 10 Oct 2025 15:32:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---John-Otero2.mp3 28:50 www.randrmagonline.com:309 Gregg Taylor of Restoration Partners joins Ask The Expert to reveal how rebuilding your sales team with training and coaching can fuel growth in the restoration industry. Learn how you can scale sales success in a changing market. Wed, 08 Oct 2025 10:31:23 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Gregg-T.mp3 28:13 www.randrmagonline.com:308 Superior Contract Cleaning’s Rinea Blanchard shares her insights on hurricane recovery, flood response and the power of preparedness in restoration. Mon, 06 Oct 2025 10:33:02 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Rinea.mp3 18:28 www.randrmagonline.com:307 Join Blue Kangaroo Packoutz on this episode of Ask The Expert and learn more about large loss contents restoration strategies, including tirage, documentation, scaling and client communication.This episode is brought to you by: Fri, 03 Oct 2025 09:39:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Blue-Kangaroo.mp3 44:11 www.randrmagonline.com:306 Learn about Violand’s Business Planning Retreats with Tim Hull on this episode of Ask The Expert. He shares how restoration and cleaning business can build strategic plans, align their teams and drive growth at both events in Ohio and Florida. Tue, 30 Sep 2025 12:38:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Tim-H-Podcast.mp3 17:23 www.randrmagonline.com:305 Jorge and Michelle Gutierrez of SERVPRO share how culture, community and resilience help them win Franchise of the Year and a build a legacy in the restoration industry. Mon, 29 Sep 2025 09:45:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jorge-and-Michelle-G-Podcast.mp3 33:39 www.randrmagonline.com:304 Sonny Ahuja shares how AI-powered tools and smart Google Ad strategies help restoration professionals capture leads, save time and grow their business.  Thu, 25 Sep 2025 10:25:13 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Sonny-Podcast.mp3 24:38 www.randrmagonline.com:303  Scott Gines, Lead Developer for JobSight, shares how in-house development and restoration experience combine and create a smarter, simpler software for contractors. Wed, 24 Sep 2025 10:14:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jobsight-Sponsored-Podcast.mp3 16:52 www.randrmagonline.com:302 Patrick Workman shares how he rebuilt his life after facing adversity, he founded Rock Bottom Recovery & Restoration and works to empower others through restoration work. Thu, 18 Sep 2025 15:50:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Patrick.mp3 13:52 www.randrmagonline.com:301 John Tovar of ServiceMaster Restore shares key strategies for scaling your restoration business and empowering veterans. Wed, 17 Sep 2025 11:54:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-John-Tovar.mp3 20:56 www.randrmagonline.com:300 Josh Ehmke shares his expert insights on water damage claim denials, AOB, documentation and how contractors can navigate insurance challenges and protect their scope. Thu, 11 Sep 2025 11:08:30 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Josh.mp3 40:29 www.randrmagonline.com:299 Nick Hindle, CIO of PuroSystems/PuroClean, discusses open APIs, AI innovation and the importance of voluntary standards in building a smarter, more connected restoration industry. Thu, 11 Sep 2025 10:34:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Nick-Hindle.mp3 38:51 www.randrmagonline.com:298 Ladder Award winner Caleb Parrotte shares his journey in restoration, leadership lessons, how community and purpose fuel his success and much more. Thu, 04 Sep 2025 14:40:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Show---Caleb-Parrotte-with-preroll.mp3 21:13 www.randrmagonline.com:297 Jessica Loveless of SERPVRO shares her insights on contents restoration, from estimating and packouts to fire damage and beyond. Thu, 04 Sep 2025 10:54:15 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jessica-Loveless.mp3 16:10 www.randrmagonline.com:296 Jordan Frady of First Onsite discusses how important it is to lead with empathy, safety and purpose in biohazard remediation. You restore more than the space; you restore dignity and hope for those in need. Tue, 02 Sep 2025 11:40:09 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jordan.mp3 21:43 www.randrmagonline.com:294 Certified Safety Professional Barry Rice joins host, Kayla McGowan, to discuss contractor safety, OSHA compliance and much more. Tue, 26 Aug 2025 12:24:46 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Barry-R.mp3 20:43 www.randrmagonline.com:292 Leighton Healey of KnowHow shares how AI tools can help improve your cash flow, streamline operations and empower your teams to thrive in a tough market.This episode is brought to you by: Tue, 19 Aug 2025 11:51:39 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Leighton-H.mp3 45:00 www.randrmagonline.com:291 DocuSketch’s Todd Sangid discusses survey findings on insurance knowledge, trust gaps and how technology can help improve claims transparency and customer education. Mon, 18 Aug 2025 12:03:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast--Todd-Sangid.mp3 32:59 www.randrmagonline.com:290 Jeff Milligan of Prism Specialties shares his expert insights on contents restoration, blending technical precision with empathy to deliver meaningful and impactful results. Fri, 15 Aug 2025 12:09:36 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jeff-Milligan.mp3 21:44 www.randrmagonline.com:289 Crystal Williams of Lemon Seed Marketing shares branding tips for restoration professionals, including authenticity, local engagement and common marketing mistakes to avoid. Wed, 13 Aug 2025 14:35:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Crystal-Williams.mp3 29:42 www.randrmagonline.com:287 JobSight CEO Lindsay Bunker shares her expert insights on transparency, KPIs and technology-driven job management for restoration contractors in this episode of Ask The Expert. Wed, 13 Aug 2025 10:03:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Lindsay-Bunker-V1.mp3 36:15 www.randrmagonline.com:285 Stefan Figley joins Ask The Expert to discuss Texas’ flood recovery, emotional impact and the future of best practices for restoration professionals nationwide.  Tue, 05 Aug 2025 12:19:59 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Stefan-Figley2.mp3 34:53 www.randrmagonline.com:284 R&R’s annual Technician Award, sponsored by Violand Management Associates, is now accepting nominations to honor the industry’s frontline professionals. In this episode of Ask the Expert, we talk with Jeff Jones of Violand Management about what this award means to the organization and what it means to the industry.This episode is brought to you by: Fri, 01 Aug 2025 10:20:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jeff-Jones-Podcast.mp3 17:13 www.randrmagonline.com:282 Restoration professional Clay Hernandez explains proper use of disinfectants, EPA label rules and post-remediation testing in this expert-led episode of Ask The Expert. Wed, 30 Jul 2025 10:56:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Clay-Hernandez.mp3 30:34 www.randrmagonline.com:280 RIA President Jeff Moore and Past President Ben Looper join Ask The Expert to share updates on the Cost of Doing Business Survey, TPA Scorecard and more. Wed, 23 Jul 2025 13:00:38 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---RIAjulyUpdate.mp3 40:16 www.randrmagonline.com:279 Jeff Jones shares his insights on fentanyl, human decomposition and forensic restoration ahead of his presentations at The Experience Convention and Trade Show. Mon, 21 Jul 2025 11:22:00 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jeff-Jones.mp3 44:26 www.randrmagonline.com:277 In this episode of Ask The Expert, Alexus Neidert of Thomasville Restoration shares insights on brand-building, company culture, and preparing the next generation of leaders in the restoration industry. Wed, 16 Jul 2025 11:45:32 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Alexus-Neidert.mp3 33:44 www.randrmagonline.com:275 Learn about the operational differences between franchises and independent businesses with Danessa Itaya, President of Bio-One®, she shares insights, real world examples and the value of franchise support systems.  Thu, 03 Jul 2025 09:22:09 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Danessa-Itaya.mp3 21:00 www.randrmagonline.com:274 Learn why the restoration industry struggles with employee retention and how you can fix it. This episode of Ask the Expert features expert insights from REINS founder Chris Buttenham on culture, incentives and career growth.  Thu, 03 Jul 2025 09:09:25 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Chris-Buttenham.mp3 22:39 www.randrmagonline.com:272 Explore 360 documentation and how this technology is revolutionizing the restoration industry with faster workflows, transparency and an upcoming special training opportunity at The Experience Convention and Trade Show in Las Vegas, NV. Wed, 02 Jul 2025 10:13:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Robb-Harrell2.mp3 31:06 www.randrmagonline.com:271 In this episode of Ask the Expert, find out how Elkmont Estimates supports restoration professionals with accurate, compliant estimates that help speed up claims closure.This episode is brought to you by: Tue, 01 Jul 2025 11:27:17 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Elkmont.mp3 35:06 www.randrmagonline.com:270 In this Ask the Expert episode, Jason Krohn of Claims Crafters and Chad Holland of Paul Davis Restoration dive into how AI is revolutionizing contents restoration. Learn how tools like Contents IQ are helping companies speed up inventory, improve accuracy and enhance customer satisfaction.  Tue, 24 Jun 2025 11:43:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---AI-in-Claims.mp3 39:26 www.randrmagonline.com:269 In this episode of Ask The Expert, fire investigator Roger Thorpe and iGUIDE’s Michael Vervena discuss how technology is revolutionizing fire restoration documentation. Learn how these tools enhance accuracy, speed up claims and support insurers and investigators. Wed, 18 Jun 2025 15:43:01 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Roger-and-Michael.mp3 34:39 www.randrmagonline.com:268 In this Ask The Expert episode, John Otero of 1-800 WATER DAMAGE shares practical tips for preventing water damage during spring and summer storms. Learn how to prepare your customer’s homes, respond to flooding and use technology to streamline your processes.  Mon, 16 Jun 2025 12:52:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---John-Otero.mp3 26:29 www.randrmagonline.com:267 In this episode of Ask The Expert, we are tackling catastrophe preparedness, back to the basics part 2.  Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities, teams and collaborate with local, state and government officials.  Wed, 11 Jun 2025 09:21:32 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CAT-Panel-2.mp3 46:09 www.randrmagonline.com:266 On this episode of Ask The Expert, CRS’s Visionary Founder Ashley Taylor discusses the company’s rapid growth, the rising demand for contents restoration and how CRS is setting new industry standards through transparency and strategic alignment with carriers and TPAs.This episode is brought to you by: Thu, 05 Jun 2025 14:48:22 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CRS.mp3 20:54 www.randrmagonline.com:265 With hurricane and wildfire seasons on the horizon, preparation is everything. On this episode of Ask The Expert, we’re joined by industry experts from 1-800-Water Damage and Belfor Franchise Group who have nearly 100 years of experience. Find out how you can prepare your teams, deploy and more.This episode is brought to you by: Tue, 03 Jun 2025 11:37:54 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Belfor.mp3 34:11 www.randrmagonline.com:264 Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact. Tue, 27 May 2025 11:49:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Dan-Gordon.mp3 18:25