This special-edition episode features a prestigious panel of Ladder Award finalists from 2021 and 2020. They share innovative ways they are helping advance the property restoration industry, as well as their vision for its future. Hot topics covered include attracting and retaining talent, employee training, growing a business, marketing, adopting new technology, imposter syndrome, and leading from any chair.

Joseph Ortiz, owner of PuroClean of San Juan, discusses the challenges and opportunities presented by starting a restoration operation in this U.S. territory. 

Andrew Titley, owner and president of Prism Specialties of San Francisco Bay Area, shares why he sees a contents restoration franchise as a good investment.

Leighton Healey, CEO of KnowHow, shares his firm’s findings from a large-scale study on why employees leave the restoration business and what contractors can do to keep them.

Ashley Taylor, executive officer of Content Recovery Specialists, shares why she started a franchise company for entrepreneurs looking to get into content restoration.

Nicholas Hopikins, historic restoration foreman at EverGreene Architecture, discusses his experience as a rising leader in the restoration business. 

Jessica Wicks, president of Ductz, shares her experience as a female executive in the restoration industry.