John Downey, executive director of the Cleaning Industry Research Institute (CIRI), previews Healthy Buildings America 2021. The conference, taking place in Honolulu, was postponed to January 18-20, 2022 due to COVID-19-related restrictions in Hawaii. This time around, Downey provides even more examples of learning opportunities for restoration industry attendees. He also explains the theme of the conference, “Bridging the Gap Between Research and Practice – In the Age of COVID-19 and Beyond.”

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry. 

ServiceMaster Restore’s Jeff Todd shares how operator-led growth and market density strategies help restorers scale and improve their performance.

In this episode of Ask The Expert, Abby Vallelonga shares how marketing and communication can build trust and humanize the restoration industry. She highlights the importance of education, connection, and empathy in high-stress and high-stakes situations. 

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

In this episode of Ask The Expert, Robb Harrell of DocuSketch shares his insights on how the restoration triangle is evolving and what it will take to improve the claims ecosystem. He also shares how shared data, technology, and communication can reduce unnecessary friction.