Join industry expert Rich Oakes, President of GigSmart, in this episode of Ask the Expert. Find out how on-demand labor solutions can help restoration businesses stay agile and cost-efficient. Learn about flexible labor models, the role of technology in staffing, and real-world examples of success. Uncover strategies for managing temporary workers and maintaining quality standards in the ever-evolving restoration industry. 

Learn how restoration companies can scale for future disasters with expert tips on technology adoption, resource mobilization and customer communication strategies.

Discover how CAT response is evolving with drones, AI and predictive analytics that help improve disaster preparedness and restoration outcomes for 2026 and beyond.

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.

Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market. 

Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability.

Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals.