In honor of Women’s History Month and Women in Construction Week, we are re-airing our Real Stories in Restoration interview with Jennifer Todd, president of remediation company LMS General Contractors. She discusses her experience as a Black, woman contractor-owner in a white-, male-dominated field. She also highlights the importance of viewing the labor shortage and diversity as one conversation. Todd has been recognized as a 2020 Top Newsmaker by R&R’s sister publication Engineering News Record (ENR), a 2020 Outstanding Women in Construction finalist by Construction Business Owner Magazine, a 2021 ENR 20 Under 40 Construction Professional, and a 2021 ENR Southeast Top Young Professional.

FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business.

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry.

In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow.