On its surface, restoration doesn’t seem synonymous with “soft.” It is a hard industry that operates in physically and emotionally tough working environments. Restoring a property to pre-loss condition requires a particular set of hard (job-specific) skills and tools. But there is a soft side that R&R Editor Valerie King discusses in her latest editor’s note. She argues that it carries more weight than tools and technical training.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.

Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant.

Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships.

Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert.

Overcome cash flow challenges and insurance delays with expert tips from National Claims Funding’s Ilana Ben-Ezra.

Industry expert Becky Callegan explains how HVAC systems impact indoor air quality, customer health, and restoration outcomes and why collaboration is essential.