Xactly byGTE finds and places talent with restoration companies across the U.S. and Canada – from startups to businesses earning more than $1 billion annually. Their team recruits for all roles, from field technicians to estimators to sales representatives to executives. In this episode of Ask the Expert, Gregg Taylor, managing member of Xactly byGTE, speaks to the unmet expectations of restoration candidates during the hiring process. Taylor shares best practices, helpful tools, top trends and more related to finding, recruiting and keeping top-notch team members. A few of the many concepts he covers include the power of passive candidates, the cost of a vacant position and the importance of first impressions.

FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business.

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry.

In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow.