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Doug Smith

Doug Smith is the senior vice president of franchise development at BELFOR Franchise Group. He previously was the senior vice president at Harris Research, Inc., and worked for more than 14 years as the senior vice president of sales at Affinion Group, the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions.

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Customer Service Best Practices: 5 Ways to Improve Client Interactions

Doug Smith

May 3, 2022

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Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.