Doug Smith

Doug Smith is the senior vice president of franchise development at BELFOR Franchise Group. He previously was the senior vice president at Harris Research, Inc., and worked for more than 14 years as the senior vice president of sales at Affinion Group, the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions.

Customer Service Best Practices: 5 Ways to Improve Client Interactions

Doug Smith

May 3, 2022

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Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.

This webinar is part of the Preparing to Respond: Hurricanes series.

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

Doug Smith

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Customer Service Best Practices: 5 Ways to Improve Client Interactions

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