Ask Annissa: How do you handle callbacks?

For every job, every restoration company hopes when they complete the project and leave the site, that's it. The work is done, and life goes on. But that's not always the case.

This week, Annissa Coy answers the question: How do you suggest we handle callbacks in our restoration company?

Her answer: You should always guarantee your work 100%. My best strategy for handling callbacks is to avoid them.

Do you have a question for Annissa? Email her at annissa@firehouseeducation.com.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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