For every job, every restoration company hopes when they complete the project and leave the site, that's it. The work is done, and life goes on. But that's not always the case.

This week, Annissa Coy answers the question: How do you suggest we handle callbacks in our restoration company?

Her answer: You should always guarantee your work 100%. My best strategy for handling callbacks is to avoid them.

Do you have a question for Annissa? Email her at