More than 1,900 contractors, insurance carrier representatives and service provider partners attended educational sessions, listened to industry updates and networked during the Crawford Contractor Connection 12th annual conference.
Aug. 31 /PRNewswire/ -- More than 1,900 contractors, insurance carrier
representatives and service provider partners attended educational sessions,
listened to industry updates and networked during the Crawford Contractor
Connection(SM) 12th annual conference held recently at the Gaylord National
Hotel & Convention Center in Washington, D.C.
Contractor Connection Conference is an invitation-only event for participants
in Crawford & Company's extensive contractor network, offering insurance
carriers, network members and Crawford personnel an opportunity to focus on
contractor program service offerings. This year's attendance set another
year-over-year record for the conference, one of the largest restoration expos
in the insurance industry, despite being rescheduled from its original date and
location due to this spring's flooding in Nashville, Tenn.
are quality-focused and performance-driven in everything we do, and this
conference is no exception," said Larry Thomas, senior vice president of
Contractor Connection. "Based on the feedback we receive and continuing
increases in attendance each year, we believe our conference offers our clients
and network partners tremendous value and we remain committed to serving as the
conference host for years to come."
Ford, an expert in customer service issues for more than 20 years and author ofHow to Give Exceptional Customer
Service,a best-selling videoseries, shared her thoughts on
building client loyalty in her keynote presentation during the conference
general session. Ford, an Atlanta resident, speaks throughout the United States
and internationally and was inducted into the Speakers Hall of Fame by the
National Speakers Association in 2002.
addition, Kevin Frawley, chief executive officer of Property & Casualty for
Crawford's Americas region, and John Sharoun, chief executive officer of
Crawford & Company (Canada), offered remarks, and Thomas gave a Contractor
Connection program update. Also speaking during the general session was a panel
of leading insurance carriers that discussed the increasing use of contractor
networks in the industry.
sessions, workshops and training sessions covered such general business topics
as strategic planning and employee retention and industry-specific subjects
such as software applications and other new restoration technologies and
techniques. Also included were sessions on timely compliance topics, including
discussions of green building principles and the U.S. Environmental Protection
Agency's lead-safe renovation, repair and painting rules.
addition to the general session attendance, a welcome reception hosted more
than 1,500 participants, including 105 exhibitors, the largest-ever showing by
vendors during the event.
also recognized its top-performing network contractors with its "Golden
Hammer - Excellence in Achievement Award" during the conference. Awards are
based on overall performance and customer satisfaction results for the year.