John Downey, executive director of the Cleaning Industry Research Institute (CIRI), joins us to talk Healthy Buildings America 2021. The theme of this year’s conference, scheduled for Jan. 18-20, 2022, is “Bridging the Gap Between Research and Practice – In the Age of COVID-19 and Beyond.” Downey provides an overview of the conference’s history, purpose and 2021 learning opportunity highlights for restoration professionals.

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.

Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market. 

Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability.

Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals.

Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts.

Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations.