Laura Spaulding, founder and CEO of Spaulding Decon, is a former law enforcement officer who has evolved her business from a solo operation to a nationwide franchise that specializes in biohazard disinfection and decontamination. Spaulding Decon topped the Entrepreneur Franchise 500 crime-scene cleaning category in 2022. In this episode of Real Stories in Restoration, Spaulding shares her journey from humble beginnings as a woman-led startup. Today, Spaulding Decon is scaling rapidly with 20 to 30 new franchises a year, has added real estate acquisitions to its business model, and has millions of followers on social media.

This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors.

This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.

Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant.

Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships.

Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert.