Laura Spaulding, founder and CEO of Spaulding Decon, is a former law enforcement officer who has evolved her business from a solo operation to a nationwide franchise that specializes in biohazard disinfection and decontamination. Spaulding Decon topped the Entrepreneur Franchise 500 crime-scene cleaning category in 2022. In this episode of Real Stories in Restoration, Spaulding shares her journey from humble beginnings as a woman-led startup. Today, Spaulding Decon is scaling rapidly with 20 to 30 new franchises a year, has added real estate acquisitions to its business model, and has millions of followers on social media.

Drones can enhance efficiency, safety, and claims accuracy. Experts from DSC and Eagleview share benefits, real-world results, and tips for properly implementing them into the restoration industry. 

Find out why partnerships, resource sharing and strategic planning are a big part of restoration business success in this episode of Ask The Expert with Jim Kowalski.

Get an inside look at INTRConnect 2026 with Garret Gray. From keynotes and tech trends to strategies for restoration and insurance professionals. This is an event you won’t want to miss!

Learn how restoration companies can scale for future disasters with expert tips on technology adoption, resource mobilization and customer communication strategies.

Discover how CAT response is evolving with drones, AI and predictive analytics that help improve disaster preparedness and restoration outcomes for 2026 and beyond.

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.