Is your cleaning and restoration company prepared to serve your customers and community during the second wave of COVID-19? A number of media outlets are reporting Europe is in the midst of its second wave, and the U.S. may not be far behind with the number of cases rising daily across the country. Although many companies have seen a decrease in calls for cleaning and disinfection services, that will likely change as we progress toward a second wave …

R&R Editor-in-Chief Michelle Blevins spent some time catching up with The Restoration Lawyer, Ed Cross. These days, he has another official title, The Restoration Advocate, after being hired by the Restoration Industry Association's Advocacy and Government Affairs Committee to advocate for a more equal and level playing field for restoration contractors. 

Check out this Ask the Expert interview with IICRC President/CEO Michael Dakduk and Board of Directors Chair Kevin Pearson to find out how the IICRC is helping restoration and cleaning companies amid the COVID-19 pandemic, the latest on standards and certifications, and some exciting things on deck for 2021!

Let’s bust some myths on hiring veterans, and instead instill some truths! You can be confident the veteran on your team will arrive to the customer on time, fit, polite, and respectful. They are reliable, loyal, trustworthy, agile and adaptive. They typically have very high standards and a remarkable work ethic with a mindset to always accomplish the mission and never accept defeat.

In this Ask the Expert podcast, recorded in late October of 2020, Michelle is joined by ServiceMaster franchise owner Nasutsa Mabwa. She discusses the importance of proper ventilation during COVID-19 cleaning and disinfection services, and how her company has been able to help a variety of customers during the pandemic. Stick around for the full video to hear more about Nasutsa's journey into the restoration industry!

Tips on staying on top of Xactimate updates and price list changes, and  insights on what contractors should be doing on a regular bases to be sure their estimates are as complete and thorough as possible.

IAQ-expert Michael Pinto answers four key questions related to cleaning protocols during the coronavirus outbreak.