R&R Editor Valerie King announces a new Q&A series sharing the stories of the industry’s most driven, engaged and innovative technicians. We are eager to consistently shed light on their ideas, pain points, motivators, paths to restoration and more. In doing so, we hope to help shrink the gap between C-suite and frontline. We hope to help give these unsung heroes a real seat at the proverbial table and a stronger voice in the future of the industry. 

ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.

Voda CEO, CFE Dan Claps explains how restorers can build, scale, and future‑proof their business using KPIs, people‑first culture, and smart growth strategies.

On this episode of Ask The Expert, Mark Davis shares how PuroClean and Signal Restoration Services drive long‑term franchise growth, data‑driven strategy, and industry leadership.

This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors.

This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.