We asked restoration industry professionals to answer one question as we close out the year: What is your biggest takeaway from 2021? Listen to hear 10 industry peers reflect on what will stick with them most from the past 12 months, from pandemic-induced pivoting, to professional development, to business growth, to family, to personal health and wellness.  

In this episode of Ask The Expert, Abby Vallelonga shares how marketing and communication can build trust and humanize the restoration industry. She highlights the importance of education, connection, and empathy in high-stress and high-stakes situations. 

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

In this episode of Ask The Expert, Robb Harrell of DocuSketch shares his insights on how the restoration triangle is evolving and what it will take to improve the claims ecosystem. He also shares how shared data, technology, and communication can reduce unnecessary friction. 

Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry.

On this episode of Ask The Expert, Alex Duta shares how AI is transforming restoration operations, claims, and business growth. He also shares practical insights on how restorers can effectively adopt AI to improve their efficiency and completive edge.

On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry.