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Tuesday
9/3/2024
9:00 AM - 4:00 PM
PreConference Workshop STRATEGIC STRIKES Bootcamp to Accelerate Your Restoration Business
Cost: $299 per person, includes lunch
Drill Sergeant Ed Cross, “The Restoration Lawyer”
Trainers Mark Pasculli, Jeff Taxier, and Norma Vally
 
Room 112
Tuesday
9/3/2024
9:00 AM - 4:00 PM
PreConference Workshop How to Transform Your Cleaning Business Into A Predictable, Profitable, Turnkey Operation That Runs Itself
Cost: $197 per person, includes lunch
Howard Partridge, Phenomenal Products
Eric Sprague, Super Tech University
Jim Bardwell, Relationship Marketing Expert
 
Room 103
Tuesday
9/3/2024
9:00 AM - 4:00 PM
PreConference Workshop $100k in 10 days - Step by Step How to Respond to A CAT Loss Scenario and Be Wildly Successful
Cost: $297 per person, includes lunch
Annissa and Kevin Coy, Firehouse Education
 
Room 114
Tuesday
9/3/2024
9:00 AM - 4:00 PM
PreConference Workshop E3 Drying Science "How E3 Complements the IICRC S-500 Standard of Care"
Cost: $225 per person, includes lunch
Chris Laney, Chuck Dewald, e3 - Dewald Drying Academy
 
Room 108
Tuesday
9/3/2024
2:00 PM - 6:00 PM
Early Registration Open
 
Foyer
Tuesday
9/3/2024
4:00 PM - 6:00 PM
Registration Cocktail Reception
Foyer
Wednesday
9/4/2024
7:00 AM - 6:30 PM
Registration Open

 
Wednesday
9/4/2024
8:30 AM - 9:30 AM
Cleaning Specialist Solving Today's Textile Challenges Using Low Moisture Cleaning Methods
Shawn Bisaillon, The Carpet Coach
Kevin Kluth, Pinnacle Eco Clean
Steve Wilson, Premier Cleaning Systems
 
Room 108
Wednesday
9/4/2024
8:30 AM - 9:30 AM
Restoration Hiring the Best Employees Is Easy if You Are the Best Employer
Annissa & Kevin Coy, Firehouse Education
Room 114
Wednesday
9/4/2024
8:30 AM - 9:30 AM
Business Development & Marketing No B.S. Internet Marketing Plan for Restoration Contractors
 Benjamin Ricciardi, Iron Clad Marketing
 
Room 122
Wednesday
9/4/2024
8:30 AM - 9:30 AM
General Subject Hard Work Gets You Only So Far, How to Elevate Your Mold Restoration Firm Through Effective Marketing
Lance Eisen, NORMI
 
Room 118
Wednesday
9/4/2024
8:30 AM - 9:30 AM
Gold Technology is Moving Fast! - See the Latest on Asset Tracking, Remote Monitoring, and Managing Jobs by Exception
Erin Hynum, Phoenix Restoration
 
Room 103
Wednesday
9/4/2024
9:30 AM - 9:40 AM
Networking Break
 
Meeting Room Foyer
Wednesday
9/4/2024
9:40 AM - 10:40 AM
Cleaning Specialist Smart Additions: Highly Profitable Add-on Services for Cleaning Companies (PT 1)
Steve Wilson, Premier Cleaning Systems
Kyle Kluth, Pinnacle Eco Clean
Jeff Koonce, Odor Control Network
 
Room 108
Wednesday
9/4/2024
9:40 AM - 10:40 AM
Restoration The 3 Fastest Things You Can Do to Increase Profits Immediately
Nathan Cisney, RSM
 
Room 114
Wednesday
9/4/2024
9:40 AM - 10:40 AM
Business Development & Marketing Unleash the Power of Referrals: How to Generate All the Referrals You Can Handle
Jim Bardwell, Phenomenal Business Coaching
 
Room 122
Wednesday
9/4/2024
9:40 AM - 10:40 AM
General Subject Ensuring Project Success Through Environmental Assessment
Doug Hoffman, NORMI
 
Room 118
Wednesday
9/4/2024
9:40 AM - 10:40 AM
Gold Quick Wins and Steady Gains: Effective Digital Marketing Strategies for Restoration Services
Amanda Stichter, Virtual Vision
 
Room 103
Wednesday
9/4/2024
10:40 AM - 10:50 AM
Networking Break
 
Meeting Room Foyer
Wednesday
9/4/2024
10:50 AM - 11:50 AM
Cleaning Specialist Smart Additions: Highly Profitable Add-on Services for Cleaning Companies (PT 2)
Steve Wilson, Premier Cleaning Systems
Kyle Kluth, Pinnacle Eco Clean
Jeff Koonce, Odor Control Network
Room 108
Wednesday
9/4/2024
10:50 AM - 11:50 AM
Restoration
Chuck Dewald, e3 Technologies
 
Room 114
Wednesday
9/4/2024
10:50 AM - 11:50 AM
Business Development & Marketing The Restoration Growth Model™: Double Your Restoration Business without Burning Out
Alexandru Duta, Albi
 
Room 122
Wednesday
9/4/2024
10:50 AM - 11:50 AM
General Subject New Protocols for Mold Mycotoxins Are in the Spotlight
Dr. Michael Pinto, Pinto Solutions LLC
 
Room 118
Wednesday
9/4/2024
10:50 AM - 11:50 AM
Gold
Sonny Ahuja, Killit Online
 
Room 103
Wednesday
9/4/2024
11:50 AM - 1:20 PM
Lunch - On Your Own
 
Wednesday
9/4/2024
1:20 PM - 1:30 PM
The Experience Convention presents The Cleaning and Restoration Industry Opening Session Welcome Address!!
 
Room 122
Wednesday
9/4/2024
1:30 PM - 2:30 PM
Keynote Building the Future: Harnessing AI in the Restoration Business
Garret Gray, CoreLogic
 
Room 122
Wednesday
9/4/2024
2:30 PM - 6:30 PM
Exhibit Hall Open
 
Room 105
Wednesday
9/4/2024
6:10 PM

#MYEXP Apple–A–Day Giveaway
Must be present in the Trade Show Hall to win
Room 105
Wednesday
9/4/2024
6:30 PM - 8:00 PM
The Experience Industry Party at the Caesars Forum Conference Center
 
Room 122
Thursday
9/5/2024
8:00 AM - 6:30 PM
Attendee Registration Desk Open
 
Thursday
9/5/2024
8:30 AM - 9:30 AM
Cleaning Specialist The Perfect Hire: Strategies to Spot, Secure, and Retain Top Talent
Mark Kennedy, Levels of Success Program
 
Room 108
Thursday
9/5/2024
8:30 AM - 9:30 AM
Restoration Biofilms: Miss Them and They Will Cause Trouble
Dr. Gavin Macgregor-Skinner, GBAC
 
Room 114
Thursday
9/5/2024
8:30 AM - 9:30 AM
Business Development & Marketing Unlocking Training Success
Lisa Lavender, Lever360
 
Room 122
Thursday
9/5/2024
8:30 AM - 9:30 AM
General Subject Enriching the Future of the Industry: A Specialized Degree for Recruiting, Training, and Retaining Professionals in the Restoration Industry
Dr. Jake Avila, Middle Tennessee State University
 
Room 118
Thursday
9/5/2024
8:30 AM - 9:30 AM
Gold Consider Responding to the Growing Need for Whole House Cleaning
Dr. Michael Pinto, Pinto Solutions LLC
 
Room 103
Thursday
9/5/2024
9:30 AM - 9:40 AM
Networking Break
 
Meeting Room Foyer
Thursday
9/5/2024
9:40 AM - 10:40 AM
Cleaning Specialist Flooring Detective Files. Big Flooring Problems Blamed on Cleaners, but Not Actually Caused by Them
Mark Violand, Violand Flooring Inspections and Instruction
 
Room 108
Thursday
9/5/2024
9:40 AM - 10:40 AM
Restoration Restoration Industry Association Presentation
Ed Cross, Restoration CrossCheck
 
Room 114
Thursday
9/5/2024
9:40 AM - 10:40 AM
Business Development & Marketing The 3 P's of Project Management
Jon Isaacson, The Dyojo
 
Room 122
Thursday
9/5/2024
9:40 AM - 10:40 AM
General Subject Simplified Management for Cleaning & Restoration Administration (PT 1)
Les Cunningham, Business Networks
Brandon Buteaux, The Baker Group
 
Room 118
Thursday
9/5/2024
9:40 AM - 10:40 AM
Gold How to Get 10x More Remediation Jobs Using Social Media for Referral Partnerships
Vlad Mkrtumyan, Restoration Inbound
 
Room 103
Thursday
9/5/2024
10:40 AM - 10:50 AM
Networking Break
 
Meeting Room Foyer
Thursday
9/5/2024
10:50 AM - 11:50 AM
Cleaning Specialist From Family Ties to Business Triumphs: Navigating the Complexities of Working with Family Members
Kevin Kluth & Kyle Kluth, Pinnacle Eco Clean
Jorge Villalobos & Sergio Villalobos, The Best Restoration & Floor Care
 
Room 108
Thursday
9/5/2024
10:50 AM - 11:50 AM
Restoration Unlocking the Power of Hydroxyls and HEPA: How This Dynamic Duo Can Boost Your Business
Tom McArdle, Airbotx
 
Room 114
Thursday
9/5/2024
10:50 AM - 11:50 AM
Business Development & Marketing Raising Average Tickets
Eric Sprague, Super Tech University
 
Room 122
Thursday
9/5/2024
10:50 AM - 11:50 AM
General Subject Simplified Management for Cleaning & Restoration Administration (PT 2)
Joe Johnson, RBI
Ryan Sandstrom, Copper Canyon Law
 
Room 118
Thursday
9/5/2024
10:50 AM - 11:50 AM
Gold The Butterfly Effect, What You Do Now Effects Everything in the Future
Jeff Cross, Cleanfax/ISSA
 
Room 103
Thursday
9/5/2024
11:50 AM - 1:20 PM
Lunch - On Your Own
 
Thursday
9/5/2024
1:20 PM - 1:30 PM
The Experience Convention Day 2 Welcome Address
Room 122
Thursday
9/5/2024
1:30 PM - 2:30 PM
Keynote Building Leaders: Overcoming the Emerging Leadership Crisis in Property Restoration
Leighton Healey, KnowHow
 
Room 122
Thursday
9/5/2024
2:30 PM - 6:30 PM
Exhibit Hall Open
 
Room 105
Thursday
9/5/2024
4:30 PM - 6:00 PM
Reception on Exhibit Hall Floor
 
Room 105
Thursday
9/5/2024
6:10 PM

#MYEXP Apple–A–Day Giveaway
Must be present in the trade show hall to win
 
Room 105
Friday
9/6/2024
8:00 AM - 3:00 PM
Attendee Registration Desk Open
 
Friday
9/6/2024
8:30 AM - 9:30 AM
Cleaning Specialist From Luxury to Letdown: The Decline of Quality in Today's Textiles
Lisa Wagner, Rugchick.com
 
Room 108
Friday
9/6/2024
8:30 AM - 9:30 AM
Restoration Resurrecting Evidence: A Comprehensive Guide to Forensic Restoration (PT 1)
Barry Costa, Costa Group Education
Lori Jones & Jeff Jones, Bio-Sheen Services LLC
Dr. Keri Lestage, ByoPlanet
Mark Tucker, Artemis AG-Solutions LLC
 
Room 114
Friday
9/6/2024
8:30 AM - 9:30 AM
Business Development & Marketing Avoiding the Price Trap
Lisa White, The Seal
 
Room 122
Friday
9/6/2024
8:30 AM - 9:30 AM
General Subject
 
Room 118
Friday
9/6/2024
8:30 AM - 9:30 AM
Gold Conquering Mold & Mycotoxins with Real Science!
Randy Gandara, Goldmorr
 
Room 103
Friday
9/6/2024
9:30 AM - 9:40 AM
Networking Break
 
Meeting Room Foyer
Friday
9/6/2024
9:40 AM - 10:40 AM
Cleaning Specialist Cleaning Horror Stories: Nightmare Situations and Incredible Saves
Mark Violand, Violand Flooring Inspections & Instruction
Steve Wilson, Premier Cleaning Systems
 
Room 108
Friday
9/6/2024
9:40 AM - 10:40 AM
Restoration Resurrecting Evidence: A Comprehensive Guide to Forensic Restoration (PT 2)
Barry Costa, Costa Group Education
Lori Jones & Jeff Jones, Bio-Sheen Services LLC
Dr. Keri Lestage, ByoPlanet
Mark Tucker, Artemis AG-Solutions LLC
 
Room 114
Friday
9/6/2024
9:40 AM - 10:40 AM
Business Development & Marketing Leverage Google Reviews to Grow Your Business!
Katie Harris, Spot On Solutions
 
Room 122
Friday
9/6/2024
9:40 AM - 10:40 AM
General Subject
 
Room 118
Friday
9/6/2024
9:40 AM - 10:40 AM
Gold R&R 360: Your Complete Guide to Restoration, Remediation, and Cleaning Trends
Moderator:
Myldred Ingram, R&R
R&R Panel
To Be Announced Soon!
 
Room 103
Friday
9/6/2024
10:40 AM - 10:50 AM
Networking Break
 
Meeting Room Foyer
Friday
9/6/2024
10:50 AM - 11:50 AM
Cleaning Specialist The Cost of Confusion. Google Ads Case Studies in Cleaning Service Markets
Caleb Kennedy, Levels of Success Program
Lisa Wagner, Rugchick.com
 
Room 108
Friday
9/6/2024
10:50 AM - 11:50 AM
Restoration Resurrecting Evidence: A Comprehensive Guide to Forensic Restoration (PT 3)
Barry Costa, Costa Group Education
Lori Jones & Jeff Jones, Bio-Sheen Services LLC
Dr. Keri Lestage, ByoPlanet
Mark Tucker, Artemis AG-Solutions LLC
 
Room 114
Friday
9/6/2024
10:50 AM - 11:50 AM
Business Development & Marketing Streamlining Restoration Operations: Leveraging Fleet Management Technology for Maximum Efficiency and Profitability
Ty Lambert, Azuga
 
Room 122
Friday
9/6/2024
10:50 AM - 11:50 AM
General Subject
 
Room 118
Friday
9/6/2024
10:50 AM - 11:50 AM
Gold From Manual Sketching to 360° Tours + Automated Floor Plans - How Field Documentation Has Evolved
Nelson Higgins, Docusketch
 
Room 103
Friday
9/6/2024
12:00 PM - 3:00 PM
Exhibit Hall Open
Lunch Provided
 
Room 105
Friday
9/6/2024
2:40 PM

#MYEXP Apple–A–Day Giveaway
Must be present in the trade show hall to win
 
Room 105
Friday
9/6/2024
3:00 PM
Event Closes - See You Next Year!
 

STRATEGIC STRIKES Bootcamp to Accelerate Your Restoration Business

Are you tired of constant adjustments from insurance companies?

Would you like to set your own prices, get paid more, and get paid faster? What would your life look like without friction from insurance adjusters?

In this full-day preconvention Bootcamp, Ed Cross and members of the Restoration CrossCheck team of experts will share inside tips to catapult restoration businesses to the next level with:
• Customized restoration pricing and best practices for estimating, led by Mark Pasculli, CPA, Esq.
• Advanced adjuster relations and negotiations strategies, led by a former Allstate Claims Manager, Jeffrey Taxier, SCLA
• Special tactics for accelerating collections, including project documentation, featuring Ed Cross
• Shrewd methods to achieve and maintain client control, from Norma Vally, the Toolbelt Diva
Are you ready to propel your restoration business to higher profitability, with reduced stress and more free time for you? A new day is dawning, with Restoration CrossCheck, a new kind of consulting company.

Restoration CrossCheck is a team of prominent restoration and insurance industry experts with hundreds of years of combined real-world restoration and insurance experience, and proven track records in growing restoration companies.

You have the will to bring their restoration businesses to the next level. Now, you’ll have the power, with Strategic Strikes to Accelerate Your Restoration Business.

Attendees will be awarded six (6) IICRC Continuing Education Credits (CECs).

Cost: $299 per person, includes lunch
Must be registered to for the Experience to attend. During the registration process there will be an option to add the workshops.

Drill Sergeant

Trainers

How to Transform Your Cleaning Business Into A Predictable, Profitable, Turnkey Operation That Runs Itself
So You Can Have The Freedom You've Always Wanted

Discover the Skills, Systems and Strategies You Need to Have in Place for a Truly Phenomenal Cleaning Business at this Full Day Bootcamp!

Cost: $197 per person, lunch included
Must be registered to for the Experience to attend. During the registration process there will be an option to add the workshops.

Session 1
How to Create a VISION for the Future!
(so you’ll have your own unique roadmap to follow) Everyone wants a phenomenal future. You want tomorrow to be better than today. Vision is a powerful force. With a phenomenal vision, you can literally create your future when you know how to visualize it properly. In this session, Howard will lead you as you create your preferred future for your life and business.
Session 2
How to Build a Phenomenal Dream Team
(that can run your business FOR you) In this session, you'll find out how to build your own dream team. You'll also learn...
  • How do you attract A-Players to your team?
  • How to retain the best talent for years to come
  • How to coach a team member back to success
  • And much more!

Session 3
How to Get All the High End Clients You Want
(without spending a dime on advertising)
  • Learn the proven systems of attracting quality clients
  • Learn the biggest marketing mistake a business owner can ever make (and you're probably making it now!)
  • Learn how to get all the high end referrals you can handle
  • Learn how to double your monthly revenue in less than 90 days

Session 4
How to Create a Sales System
(so you aren’t the only one that can close the big sales)
  • Learn Howard's 7 Step Sales System so you can close more sales at higher prices
  • Learn the 5 Proven Ways to overcome price objections
  • Understand how to raise your price without losing customers
  • The most profitable sale ever made that can double your profits literally overnight

Session 5
How to Get Your Team to Deliver the Most Phenomenal Service Experience Ever
(so you aren’t the only one that can make customers happy)
In this session, you'll learn the 9 steps to creating and delivering the most phenomenal service experience EVER - without it always relying on you!
You'll also learn how to EMPOWER your team to SERVE, so they don't have to always come to you with questions.
Session 6
How to Dramatically Increase Your Profits
(so you can have something to show for your hard work!)
Do you know where your business stands financially?
Do you know how to track your numbers?
Do you know how to increase profits?
This is an area that you CANNOT overlook if you want to be phenomenally successful in business. Sooner or later it will catch up with you.
Session 7
How to Build Predictable Systems In Your Business
(so it will run like a well-oiled machine)
Over 39 years ago, I learned the secrets of a phenomenal business and transformed my business into a predictable, profitable, turnkey business.
What's more is I've helped thousands of business owners around the world learn those secrets. Now you can learn them too!


Session 8

How to Avoid F.T.I. (Failure To Implement)
(and stay focused, organized and inspired every day!)
In this session, you'll learn...
  • The Root Cause of F.T.I. - Many people give you their formula, but WHY do we fail to implement? I will show you. This way you will be completely AWARE of what's happening to you.
  • The 4 Keys of Massive Implementation

Speakers



$100k in 10 days - Step by Step How to Respond to A CAT Loss Scenario and Be Wildly Successful

Cost: $297 per person, lunch included
Must be registered to for the Experience to attend. During the registration process there will be an option to add the workshops.

Speakers


E3 Drying Science "How E3 Complements the IICRC S-500 Standard of Care"

Learn how different equipment affects the drying process with different styles of air movers, different sizes of dehumidifiers, different styles of dehumidifiers, different desiccant setups – open system, closed system, post cooled, etc., and much more on this 1 Day Advanced Drying Course.

The E3 Advanced Drying Course offered by the E3 Drying Academy represents a pinnacle in professional development within the field of restoration. Led by seasoned structural drying professionals, this course is designed to equip participants with the essential skills, knowledge, and expertise required to excel in the restoration industry. Learn how E3 affected the largest hands-on commercial drying flood event in the USA during the E3 Super Advanced Commercial Drying course done in July of this year. See the results, what happen, why did it happen and how did it happen.

The instructors leading the course are not only qualified but possess extensive industry experience, having navigated through numerous real-world scenarios and challenges. Their practical knowledge is invaluable, providing participants with insights and strategies drawn from years of hands-on experience in the field. Moreover, their unwavering commitment to their craft ensures that participants receive the highest quality instruction and guidance throughout the duration of the course.

The primary objective of the E3 Drying Academy is to empower restoration professionals, including both technicians and business owners, with the tools and techniques necessary to achieve excellence in their careers. By focusing on practical, real-world applications, the course goes beyond theoretical knowledge, emphasizing the development of practical skills that can be immediately applied in professional settings.

Central to the course is the utilization of patent pending E3 Technology, which represents the cutting edge of innovation in the restoration industry. Participants learn how to leverage this advanced technology to optimize the drying process, enhance efficiency, and achieve superior results. By mastering the use of E3 Technology, participants gain a competitive edge in the field, positioning themselves as leaders in the restoration industry.

Cost: $225 per person, lunch included
Must be registered to for the Experience to attend. During the registration process there will be an option to add the workshops.

Speakers


Biofilms: Miss Them and They Will Cause Trouble

Biofilms are increasingly recognized as a critical global issue in a multitude of industries resulting in estimated economic costs of US $5 trillion annually. Biofilms present a significant challenge in maintaining clean and healthy environments in buildings. A biofilm is a community of bacteria that adhere to a surface and can form on just about any type of surface. Bacteria like to organize themselves into a biofilm on surfaces and develop up to 10 times faster than if they were alone in the environment. The layer surrounding them gives them the ability to resist 100 times more to cleaning and disinfection products. These structured communities of microorganisms adhere to surfaces and are notoriously difficult to remove using conventional cleaning methods.

Let’s look at what biofilms are; how to detect them; discuss the health risks and structural damage associated with biofilm presence; and discuss knowledge and tools needed to combat biofilm-related issues, ensuring safer and cleaner environments.

Speaker

Solving Today's Textile Challenges Using Low Moisture Cleaning Methods

A panel of cleaning specialists share their insights on when low-moisture methods are their preferred choice for certain rugs, fabrics, and carpet. Get a better understanding of the techniques, the chemistry, and the tools. Equip yourself with the knowledge to handle even the trickiest textiles with confidence and precision.

Speakers


Hiring the Best Employees Is Easy if You Are the Best Employer

Speakers


Streamlining Restoration Operations: Leveraging Fleet Management Technology for Maximum Efficiency and Profitability

In the fast-paced and demanding restoration industry, efficient operations and effective fleet management are crucial for delivering timely and cost-effective services. This presentation will explore how cutting-edge fleet management technology and integrations can streamline operations, improve service delivery, and increase profitability. Attendees will gain insights into best practices for fleet management, the benefits of an integrated solution, the latest technological advancements in AI Cameras, and real-world case studies demonstrating the impact of these solutions on restoration businesses. The session will also cover strategies for integrating fleet management systems with existing business processes to enhance overall operational efficiency.

Speaker

No B.S. Internet Marketing Plan for Restoration Contractors

Speaker

Smart Additions: Highly Profitable Add-on Services for Cleaning Companies (Parts 1 & 2)

Explore six lucrative add-on services for cleaning specialists. Presenters will share the learning curve, what tools and equipment are needed to start, the profit potential, and how to generate business from the happy customers you already have.

Part 1: Steve Wilson - Fiber Protector
Kyle Kluth - Area Rug Cleaning
Jeff Koonce - Odor Control

Part 2: Steve Wilson - Hard Floor Cleaning
Kyle Kluth - Patio Furniture Cleaning & Storage
Jeff Koonce - Mold Testing & Remediation

Speakers


Ensuring Project Success Through Environmental Assessment

Speaker

Technology is Moving Fast! - See the Latest on Asset Tracking, Remote Monitoring, and Managing Jobs by Exception

Stay ahead of your competition by becoming more efficient and profitable. Change is coming fast, don’t be left behind. Learn how automated asset tracking makes sure you bill for each piece of equipment. See how you can manage jobs remotely with notifications for specific issues which may occur on a job. Hear from an industry leading expert on the topics that matter to your bottom line. Be the first to know about upcoming advancements in technology and how they will impact your business.

Speaker

Unleash the Power of Referrals: How to Generate All the Referrals You Can Handle

In a world where digital marketing dominates, it's easy to overlook the power of high-value referrals. This session is your key to unlocking a proven referral marketing system that has generated millions of dollars in new business for cleaning and restoration companies nationwide. Don't miss out on this opportunity to tap into a wealth of potential referrals!

Speaker

Speaker

How to Get 10x More Remediation Jobs Using Social Media for Referral Partnerships

Speaker

From Luxury to Letdown: The Decline of Quality in Today's Textiles

Shortcuts in the quality of textile fibers and production are spreading across the fields of rugs, upholstery, and carpet. Viscose blends, distressed wool, and “luxury plastics” are lower quality goods often being sold at high-quality prices. This session will focus on identifying the bad dyes, bad fibers, and bad construction so you can avoid cleaning disasters, and how to make sure you and your clients are one the same page about what can be achieved.

Speaker

From Family Ties to Business Triumphs: Navigating the Complexities of Working with Family Members

Join specialists in the cleaning and restoration fields as they share insights, experiences, and discuss strategies for successfully working with family members in a business setting.

Speakers

The 3 Fastest Things You Can Do to Increase Profits Immediately

Speaker

The Restoration Growth Model™: Double Your Restoration Business without Burning Out

Speaker

Hard Work Gets You Only So Far, How to Elevate Your Mold Restoration Firm Through Effective Marketing

Speaker

Speaker

The Perfect Hire: Strategies to Spot, Secure, and Retain Top Talent

In today’s competitive job market, finding the right talent can make or break your cleaning and restoration business. This session reveals strategies for identifying top candidates and building buy-in to stay with your company for the long haul. Insight on how to craft compelling job postings, master the art of interviewing, and implement retention practices that keep your best employees engaged and motivated. Transform your hiring process and build a team that drives your company’s success.

Speaker

Simplified Management for Cleaning & Restoration Administration (PT 1)

This presentation offers comprehensive insights into optimal administrative strategies for managing a cleaning and restoration enterprise. We will cover essential steps in establishing your business, the significance of legal comprehension, and the implementation of effective invoicing and collections procedures.

Speakers


Quick Wins and Steady Gains: Effective Digital Marketing Strategies for Restoration Services

Restoration businesses often face the challenge of needing immediate results while also planning for future growth. This talk will present a comprehensive approach to digital marketing that balances short-term tactics with long-term strategies. Attendees will gain a clear understanding of how to prioritize and integrate these strategies to achieve a sustainable competitive edge.

Speaker

Restoration Industry Association Presentation

Speaker

Flooring Detective Files. Big Flooring Problems Blamed on Cleaners, but Not Actually Caused by Them

Spotting these serious flooring issues BEFORE you start cleaning may be the most valuable information you take away from this convention. Examples of manufacturing issues, installation issues, and other conditions beyond your control in today’s hard and soft flooring. This session includes real-world examples, detailed explanations, and surprising visuals.

Speaker

Simplified Management for Cleaning & Restoration Administration (PT 2)

Part two provides thorough insights into the best administrative strategies for overseeing a cleaning and restoration company. Diving into the crucial steps for business establishment, the importance of legal understanding, and the execution of efficient invoicing and collections processes.

Speakers


Unlocking Training Success

H71 Unlock Training Success: Elevate your company's training and development endeavors with actionable strategies designed to enhance their effectiveness and maximize returns on investment. Cultivate a dynamic learning environment within your organization through proven approaches. Acquire both knowledge and practical tools enabling you to engage and nurture your teams while seamlessly integrating new software, tools, and strategies—all in alignment with your business objectives. Grounded in the innovative HPLJ (High Performance Learning Journey) Methodology, discover how to pinpoint and overcome performance obstacles to drive organizational excellence.

Speaker

Raising Average Tickets

Eric Sprague, trainer to field technicians in all verticals of the home service industry, will teach you how to help your technicians raise their average tickets on service calls. Training technicians in both the mindset it takes to raise tickets and how to make the sales process stress-free, Eric will show you how to grow your business using honest and ethical methods that will give technicians confidence, keep clients feeling well cared for, and add to the bottom line of your service business.

Speaker

The Butterfly Effect, What You Do Now Effects Everything in the Future

Seemingly insignificant actions you engage in right now can and will impact the future of your company. While you won’t change world events or alter significant history as portrayed in the hit movie The Butterfly Effect, every action taken by you or your staff has consequences. What you want to do is control them to create positive outcomes. In this fast-paced, one-hour presentation by Jeff Cross, the media director for Cleanfax, we will focus on actions business owners, managers, and technicians engage in that can spell success—or disaster. Come prepared to be part of this audience-centric discussion.

Speaker

Leverage Google Reviews to Grow Your Business!

Join us for a valuable training session with industry expert Katie Harris on leveraging Google Reviews to grow your business. Discover how to enhance your online reputation, attract new customers, and drive growth by effectively collecting, managing, and responding to reviews.

Speaker

Conquering Mold & Mycotoxins with Real Science!

Speaker

Avoiding the Price Trap

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New Protocols for Mold Mycotoxins Are in the Spotlight

Speaker

Consider Responding to the Growing Need for Whole House Cleaning

Speaker

Unlocking the Power of Hydroxyls and HEPA: How This Dynamic Duo Can Boost Your Business

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Enriching the Future of the Industry: A Specialized Degree for Recruiting, Training, and Retaining Professionals in the Restoration Industry

In this conference presentation, Dr. Jake Avila will highlight the urgent necessity of creating a strong pipeline of leaders and managers within the restoration industry. He will emphasize the essential role that skilled leaders play in overcoming challenges and driving the success of restoration companies. Attendees will gain valuable insights into developing a strategy to nurture industry-specific leaders with the foundational skills needed for impactful careers in restoration. Through an exploration of best practices from a case study, this session aspires to inspire a collective commitment to investing in the growth and professional development of leaders in the restoration industry.

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Resurrecting Evidence: A Comprehensive Guide to Forensic Restoration (Parts 1-3))

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Cleaning Horror Stories: Nightmare Situations and Incredible Saves

Two cleaning and inspection specialists share case studies of extreme cleaning challenges. Heavily soiled, stained, and damaged textiles and floors - some able to be saved, and some not. Strategies for identifying when there is a chance to bounce back from the brink of disposal, and when you have a cleaning situation to walk away from.

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R&R 360: Your Complete Guide to Restoration, Remediation, and Cleaning Trends

Join us for an unveiling of the latest insights from our Restoration & Remediation report, R&R 360! Discover key industry trends, from purchasing plans to sales figures, and gain valuable insights to drive your business forward. This year, we've also included insights from homeowners, providing a comprehensive view of the market landscape.

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The Cost of Confusion. Google Ads Case Studies in Cleaning Service Markets

Wouldn’t it be great if we could google “get me great jobs now” and the bookings would magically materialize? Google is easy to use. Google Ads is not. In this presentation get a back stage look at campaigns that were winners and losers in different cleaning sectors. See changes that led to better conversions and a bigger return on investment. Discover the default settings that make Google more profit at your expense. Get insight on knowing when it is time to ramp things up, or shut them off.

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The 3 P's of Project Management

Learn how to improve your processes and outcomes by developing the Three Ps: People, Project and Process management. Elevate your customer experience, reduce cycle time, and produce consistent outcomes by investing in the people, project and process management areas.

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Building the Future: Harnessing AI in the Restoration Business

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Building Leaders: Overcoming the Emerging Leadership Crisis in Property Restoration

Join us for the official launch of KnowHow’s newest and highly anticipated book, Building Leaders. This keynote provides a front-row seat to a roadmap crafted by the industry’s top leaders, designed to develop the next generation of management in Property Restoration. Drawing on over 250 years of combined leadership experience, this presentation offers a powerful formula for tackling the greatest threat facing the industry today. Don’t miss this opportunity to gain invaluable insights and strategies essential for the future of Property Restoration.

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