Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

In this video, Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite. You don't want to face a very disappointed homeowner when you promised you could save their mother's wedding dress, and in the end weren't able to follow through.

This week, she is walking you through the best language to use with your customers to reassure them you are skilled and knowledgeable, without giving solid guarantees.

This is week two of a three-week series on how to never ever have a nightmare client again. Annissa is using this series to explain how she actually trains her clients so they know what is expected of them throughout the process, which could mean you never deal with another "nightmare" client ever again.

Click here to watch Part 1 and Part 2 of this series.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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