It was cold in Utah with snow falling quietly, quickly mounting up on the ski trails at Snow Bird resort when my cell phone rang. My wife was calling from our home near Boston, saying that the fire department was evacuating our small building. She only had a minute to talk, but I needed more information. It was almost midnight in Boston and, of course, the cell service wasn’t great. But I heard her say “broken water pipe” and knew, as a water damage restoration consultant, it couldn’t be good. Later, she gave me more information. I heard “high pressure sprinkler line,” which was followed by, “Oh no. Oh, this isn’t good. This isn’t good at all.”