I cringed when I heard my client say “we are not following the S520” as he was complaining about being mistreated by a claims adjuster on a job. I let the comment pass without finding out more details on why. It was obvious to me in the conversation that the S520 itself was not the source of his problem. The root problem was an uninformed claims adjuster calling the shots on the water remediation job by deciding what would be paid for.
The adjuster in this case apparently had never heard of the S500, the S520 or any other water/mold remediation standard. Out of ignorance, the adjuster had put the insurance company and my client into a high-risk position to save a few bucks on a water loss.