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Home » Topics » Columns » The Severe Report

The Severe Report
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Severe Report

The Severe Report made its R&R debut in April 2021, bringing in the innovative wisdom and leadership know-how from Scott Severe, Chief Customer Officer of Next Gear Solutions.

ARTICLES

culture of accountability

Creating a Culture of Accountability

Setting Your Restoration Business Up for Long-Term Success
Scott Severe
December 3, 2021
No Comments

Remember, good is the enemy of great. You might pay little attention to accountability standards and still find a way to grow a good company. But especially at a time when customers and employees have more choices than ever, and margins continue to grow thinner, becoming a truly great company in the long term requires 100% accountability throughout your entire organization, Scott Severe writes.


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business leadership

Face It and Embrace It: Two Powerful Principles for Leading Your Restoration Business Into the Future

The Severe Report
Scott Severe
September 28, 2021
No Comments

While some of today’s issues are unique, there will always be major obstacles restoration contractors must solve, resolve or absolve to find success. It has always been this way, and it always will be.


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TSA security check
The Severe Report

When Trust Is Low, Costs Are High and Speed Is Slow

Scott Severe
August 4, 2021
No Comments
Ultimately, all participants in the restoration response chain should be aligned in getting the property owner back up and running again in the fastest and most fair way, assisted by the trust and peace of mind that well-constructed automation provides.
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Policyholder

Is the Policyholder Your Why?

Scott Severe
June 15, 2021
No Comments

In my role as a chief customer officer, I meet with a lot of contractors looking for ways to improve their business and I’m struck by how often certain phrases come up. 


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hands and computer icons
The Severe Report

Where Human Connection Meets Technology

Scott Severe
April 5, 2021
No Comments

As the chief customer officer of a restoration technology company, I spend a lot of time talking about tech: how it increases efficiencies, streamlines processes, and ultimately gives restoration companies the power to improve their profits.


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