R&R recently chatted with Brian Bowen, co-owner of SERVPRO of Montgomery and several other locations, about a unique odor removal loss – and their unique, effective remediation approach. Here is what Brian had to say about the massive job, and what they learned in the process.

Odor removal in general can be one of the trickier elements to any restoration project. When it comes to large loss, removing the smoke odor (for example) from a warehouse the size of Ikea is no easy feat. It takes a knowledgeable restoration company and the right equipment to get the job done the right way, so there is no residual odor – and the odor doesn’t return later.

Tens of thousands of documents. Months of work. Hundreds of workers displaced. Dozens of techs put to work. And working daily with local government.

On a warm, sunny day back in June, I had the opportunity to check out some job sites with SunGlo Services Operations Manager Bob Graham. SunGlo is a large restoration company based in the Metro Detroit area.

It’s 5:30 a.m. on the morning of Mother’s Day 2015. While most people across the U.S. are fast asleep or pondering, making Mom breakfast in bed, Dana Jennings is answering a call for help from a local restaurant owner.

Classes were immediately canceled and more than 300 students and 40 faculty members had to evacuate Oconto High School (Oconto, WI) on April 16, 2014, when a fire broke out in the school.