Ask the Expert

Building Large-Loss Leaders: Why Hands-On Training Matters

Fri, 06 Nov 2026 14:00:00 -0500

Here’s how hands-on large loss restoration training helps restorers strengthen their technical skills, gain field experience and knowledge, improve their safety, and prepare ahead of complex projects.

Lessons in the Field: ATI Restoration’s Six-Week Hurricane Milton Recovery

Thu, 05 Nov 2026 00:00:00 -0500

Brantley Kushner and Robb Harrell share the challenges, technology, vendor partnerships, and coordination that helped the team ATI complete a complex job after hurricane Milton that affected 279 units.

How the SPAR Program is Raising Vendor Partnership Standards

Fri, 30 Oct 2026 14:00:00 -0400

Learn how SPAR is advancing vendor partnerships, security, standards, technology, and accountability in the restoration industry.

Beyond the Burn: What's Next for Fire Restoration?

Wed, 28 Oct 2026 10:00:00 -0400

Learn about the future of fire restoration, including assessment, decontamination, cleaning, worker safety, testing, verification, and contents restoration on this episode of Ask The Expert.

How Restorers Can Build Stronger Plumbing Referral Partnerships

Mon, 26 Oct 2026 15:00:00 -0400

Here’s how restorers can build stronger plumbing partnerships through consistent follow up, building trust, timing, and a service-first approach.

The Hidden Costs of Workflow Fragmentation in Restoration

Fri, 23 Oct 2026 12:30:00 -0400

Nelson Higgins of DocuSketch shares how fragmented processes lead to delayed payments, lost equipment, dissatisfied customers, and operational disruptions.

Contents Restoration in the New Era of Fire and Wildfire Losses

Wed, 21 Oct 2026 14:00:00 -0400

On this episode of Ask The Expert, Kevin and Annissa Coy discuss fire and contents restoration, contamination, testing, and third-party assessments.

How The Mobile Lab is Influencing Change in the Restoration Industry

Mon, 19 Oct 2026 15:30:00 -0400

Learn how AccuGuard’s Mobile LabTM is bringing onsite asbestos testing to jobsites, reducing turnaround times, and accelerating the claims and recovery process for restorers, carriers, and customers.

Fire Restoration Safety, Lessons, and Customer Service

Wed, 14 Oct 2026 00:00:00 -0400

Fire damage goes far beyond removing soot and repairing visible damage. Learn about commonly overlooked contamination, fire suppression water damage, documentation, safety, and exceptional customer service.

Understanding Protein Fires: Why “Sight, Smell, and Feel” Still Matter in Restoration

Wed, 14 Oct 2026 00:00:00 -0400

It’s easy to underestimate protein fires because the contamination may not resemble “traditional” soot. Ryan Whitney breaks down how restorers can assess, follow pathways, properly document the loss, and build a more defensible restoration scope.

Wildfire Risk, Data, and the future of Fire Restoration

Wed, 07 Oct 2026 09:30:00 -0400

Cotality’s Jamie Knippen shares how wildfire risk data, technology, and conflagration insights can help restorers prepare for fire losses.

Preparing Your Restoration Business for 2027

Thu, 01 Oct 2026 14:00:00 -0400

Hear from Violand Management Associates on how restorers can prepare for 2027 with strategic planning, stronger financials, leadership, and diversifying their sales.

Holiday Cleaning Challenges for Commercial Properties

Fri, 25 Sep 2026 11:00:00 -0400

Here are key holiday cleaning tips for commercial properties. They include high-traffic areas, disinfecting, deep cleaning, and property damage risks.

Q1 2026 Restoration Market Trends: Claims, Pricing and CAT Losses

Wed, 23 Sep 2026 10:30:00 -0400

Verisk’s market data from Q1 of 2026 reveals claims stats, CAT trends, labor, pricing, and key indicators restorers should monitor.

Preparing Restorers for Fire Response and Recovery

Mon, 21 Sep 2026 11:30:00 -0400

David Gavilanes shares how restorers can properly prepare for fire response with hazard assessments, PPE, communication, community education, and partnerships.

Why Deodorization Matters in Fire Restoration

Thu, 17 Sep 2026 09:30:00 -0400

On this episode of Ask The Expert, learn why deodorization, hidden contamination, coatings, and customer communication are critical in fire restoration.

Managing Large-Loss Restoration Projects

Wed, 26 Aug 2026 09:00:00 -0400

Boris Skoro of Prism Specialties shares best practices for managing large-loss restoration projects, including assessment, documentation, logistics, transparency, communication, and post-project reviews.

Building a Restoration Business That Can Succeed Without You

Fri, 21 Aug 2026 10:45:00 -0400

Here’s how restoration owners can reduce dependence, plan for succession, retain their employees, and build a business that can grow and succeed without them.

Inspection, Indoor Air Quality, and Pre-Remediation

Wed, 19 Aug 2026 09:00:00 -0400

Matt Cook shares the critical role inspection plays in restoration, pre-remediation planning, HVAC performance, and more on this episode of Ask The Expert.

PPE Standards Every Restoration Contractor Should Know

Mon, 17 Aug 2026 09:45:00 -0400

ISEA’s President and CEO, Cam Mackey, discusses PPE Standards, safety footwear, glove selection, ANSI guidance, and best practices for restorers to improve their safety in this exclusive Q&A.

Building a Restoration Team Invested in Long-Term Success

Fri, 14 Aug 2026 14:00:00 -0400

Craig Leyers of StableDry Services shares how restorers can build employee buy-in through communication, career development, trust, and a strong company culture.

How Restoration Business Leaders Can Nurture Culture and Sustain Growth

Wed, 12 Aug 2026 11:00:00 -0400

PuroClean’s President, Steve White shares his thoughts and insights on company culture, sustainable growth, leadership, accountability, and building high-performance restoration teams.

Fire Damage, Smoke, and Recovery

Wed, 05 Aug 2026 11:00:00 -0400

Josh Arthur and Jordan Kohn discuss smoke contamination, fire damage restoration, homeowner recovery, and best practices for responding to fire losses.

Inspiring the Next Generation of Restoration Professionals

Wed, 29 Jul 2026 09:30:00 -0400

Father-daughter duo Chad and Olivia Haynes discuss educating the youth, IICRC Certifications, and how hands-on training can inspire the next generation of restoration professionals.

Water Loss Prevention, Smart Technology, and Risk Management

Wed, 22 Jul 2026 09:30:00 -0400

FloLogic’s Ian Greene discusses water damage prevention, risk management, smart leak detection, and how restorers can build stronger relationships with their customers.

CAT Response, Cash Flow, and Partnerships

Wed, 15 Jul 2026 14:00:00 -0400

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

The Hidden Mold Risks Homeowners Face After Flooding

Fri, 10 Jul 2026 11:40:00 -0400

Flood damage often leaves behind hidden moisture that can create ideal conditions for mold growth. In this Q&A, 1-800 WATER DAMAGE’s Tim Singnysane shares how quickly mold can develop, where it hides, the health risks, and when homeowners should call a restoration professional.

AI, Training, and Company Culture

Wed, 08 Jul 2026 08:00:00 -0400

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.

Commercial Drying, Systems, and Risk Management

Wed, 01 Jul 2026 09:00:00 -0400

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy.

Why After-Hours Response Matters in Restoration

Wed, 24 Jun 2026 09:00:00 -0400

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.