Ask the Expert

Commercial Drying, Systems, and Risk Management

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 01 Jul 2026 09:00:00 -0400

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy.

Why After-Hours Response Matters in Restoration

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 24 Jun 2026 09:00:00 -0400

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

How Window Performance Affects Hurricane Damage and Building Resilience

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 18 Jun 2026 13:00:00 -0400

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.

AI, Deadlines, and Coffee with Jeff Cross

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 17 Jun 2026 09:30:00 -0400

Jeff Cross and Kayla McGowan discuss AI, deadlines, industry collaboration, and the role they play in the media.

Restoration Business Leadership, Growth, and Culture

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 10 Jun 2026 10:30:00 -0400

PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry.

Breaking Down the TPA vs. No TPA Debate

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 03 Jun 2026 09:30:00 -0400

Nate Cisney of Restoration Made Simple shares TPA vs non-TPA work, how it affects your operations, profitability, diversifying your work, and long-term growth for restorers.

Women in Restoration: Leadership, Training, and Industry Impact

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 30 Apr 2026 13:00:00 -0400

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.

Women in Restoration: Leadership and Building a Family Business

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 22 Apr 2026 13:00:00 -0400

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

How the Restoration Golf League Builds Connections and Networking in the Restoration Industry

mcgowank@bnpmedia.com (Kayla McGowan) — Mon, 20 Apr 2026 13:00:00 -0400

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.

Rethinking Operator Led Growth in the Restoration Industry

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 17 Apr 2026 09:30:00 -0400

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.

Women in Restoration: Marketing, Communication, and Building Trust

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 15 Apr 2026 09:30:00 -0400

EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs.

Why Contents Insurance Claims Break Down and How to Prevent Delays

mcgowank@bnpmedia.com (Kayla McGowan) — Mon, 13 Apr 2026 10:00:00 -0400

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

The Restoration Triangle: Improving the Claims Ecosystem with Technology

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 10 Apr 2026 10:30:00 -0400

Robb Harrell shares how the claims ecosystem can improve through communication, shared data, and technology.

Women in Restoration: Leadership and Industry Impact

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 08 Apr 2026 12:45:00 -0400

Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry.

The Future of AI in Restoration: How Technology Is Transforming the Industry

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 03 Apr 2026 11:45:00 -0400

Alex Duta, the CEO of Albiware, shares how AI is transforming restoration operations, claims, and business growth. Plus, how restorers can efficiently and effectively adopt AI.

Women in Restoration: Career Growth and Industry Impact

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 01 Apr 2026 14:00:00 -0400

On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry.

How Restorers can Use AI and Partnerships to Improve Their Operations

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 27 Mar 2026 13:00:00 -0400

CJ Bailey of PuroClean shares how they use AI and technology partnerships to help improve their training, operations on consistency across their network.

Expert Insights on Commercial Drying in Restoration

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 25 Mar 2026 12:00:00 -0400

Industry expert Howard Wolf shares his insights on commercial drying for restorers, including documentation, strategies, and building system.

Winter Mold Risks: What Restoration Professionals Should Know

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 20 Mar 2026 11:00:00 -0400

Learn how winter conditions can create mold risks in your customer’s homes and how restoration professionals can help prevent moisture damage and contents losses.

T&M Billing, ROMs, and CAT Events: Managing Large Loss Restoration Projects

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 18 Mar 2026 09:30:00 -0400

Helixco’s COO Mike Allred discusses all things large loss and CAT events from T&M billing to preparedness on the latest episode of Ask The Expert.

What Homeowners Should Do After a Flood

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 13 Mar 2026 09:00:00 -0400

Expert advice for homeowners from Tim Singnysane of 1-800-WATER DAMAGE on what they should do immediately after a flood, from safety to preventing secondary damage.

Why Restoration Growth Is Shifting from Market Count to Market Density

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 11 Mar 2026 09:30:00 -0400

ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.

How to Build, Scale, and Future-Proof Your Restoration Business

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 04 Mar 2026 09:30:00 -0500

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Leadership, Franchise Growth, and the Future of Restoration

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 25 Feb 2026 11:30:00 -0500

In this episode of Ask The Expert, Mark Davis, Co-CEO of Signal Restoration Services and Chairman & CEO of PuroClean, discusses long term leadership and how private ownership has enabled sustained, franchise-first growth.

ProKlean Talks Rebranding, Chemistry, and Choosing the Right Solutions for You

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 20 Feb 2026 09:30:00 -0500

In this episode of Ask The Expert, the ProKlean team discusses their rebrand, chemistry, and what restoration contractors should know when choosing the right solutions for them. They also share common application mistakes, PPE requirements, and much more.

Integrating Passive Housing into Post Disaster Restoration

mcgowank@bnpmedia.com (Kayla McGowan) — Mon, 16 Feb 2026 09:00:00 -0500

In this Q&A with Bill Shadid of Aeroseal, we discuss how restoration professionals can integrate passive house principles into post-disaster restoration without sacrificing speed, cost, comfort, or health.

How Cross Industry Collaboration Strengthens the Home Service Customer Experience

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 13 Feb 2026 09:30:00 -0500

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience.

How Franchising Drives Growth in the Restoration Industry

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 04 Feb 2026 13:00:00 -0500

On this episode of Ask The Expert, Beth Toenies of BELFOR Franchise Group shares how franchising supports growth, branding, staffing, and more.

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 28 Jan 2026 09:30:00 -0500

In this episode of Ask The Expert, leading industry experts explain when asbestos training is required, what work can safely proceed, and how restorers should manage their risk once the results are received.

Building Trust and Awareness with Homeowners in Restoration

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 23 Jan 2026 09:10:00 -0500

On this episode of Ask the Expert, Holly Baldwin of DocuSketch discusses how restoration companies can build homeowner trust through service, transparency, technology, and stronger partnerships.