Agenda

9:00 AM - 8:00 PM

Registration Desk Open


10:00 AM - 5:00 PM

CEU

Pre-Conference Workshop

The Calm before the Storm

Annissa Coy and Kevin Coy, Firehouse Education & Mobile Cleaning Systems

Back by popular demand, Annissa Coy is pulling out all the stops for this year’s pre-conference workshop! After rave reviews from attendees at her 2018 workshop, we’ve added two hours of education time this year (plus lunch, of course)!

This year, Annissa and Kevin will be walking attendees through what to do ahead of a catastrophic loss to be sure your company is prepared to respond. This includes fire, water, or other CAT losses right in your own community and losses to which you choose to travel. Are you prepared for the influx of claims, will you handle both contents and structure work? Do you have the right resources and systems in place to be successful and make money?

Aside from answering those important questions, Annissa and Kevin will cover topics like:

  • What to never do during a CAT
  • How to stand out and get new clients
  • Be the preferred contractor!
  • Unleash the ultimate client experience
  • Set expectations
  • Marketing
  • & more!

Learning Objectives:

  1. Contractors will discuss how to make educated decisions on when to travel and respond to catastrophe events, and when to stay home.
  2. Identify what to avoid when responding to catastrophe losses.
  3. Formulate a plan to obtain new customers and signed service agreements in disaster areas.
  4. Effectively set expectations with clients up front to earn raving reviews and client referrals when the work is complete.

NOTE: Pre-registration and an additional fee are required to attend the Pre-conference Workshop

This session has been approved for the following:
iicrc4 IICRC CEC
abra5.5 RIA contact hours
Approved for RIA continuing education credit by the Restoration Industry Association.

abra6 ABRA CEU

iacet0.6 IACET CEU
BNP Media is authorized by the IACET to offer 0.6 CEU for this program.

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12:00 PM - 1:00 PM

Luncheon

 

Session Details - available soon


 

6:00 PM - 8:00 PM

Preparing To Respond Welcome Reception


7:00 AM - 5:00 PM

Registration Desk Open



7:00 AM - 5:30 PM

Expo Hall Open



7:00 AM - 8:00 AM

Breakfast with Exhibits 



8:00 AM – 9:00 AM
Session 1

CEU

Opening Keynote

A Call for Unity

Speaker: Ed Cross | “The Restoration Lawyer” | Chairman, RIA Advocacy & Government Affairs Committee

The restoration industry is at a critical inflection point. It has to contend with lowball pricing platforms, dishonest consultants, aggressive opposition from third party administrators, and a host of unfair consumer protection laws that fail to take into account the special challenges faced by emergency service providers, just to name a few. The problems are compounded for restorers pursuing work on large scale natural disasters. Things seem to be getting worse—yet the industry is fragmented and voiceless before legislators who make the rules. The deck is stacked against the restorer, and unlike members of other industries (such as auto repair), the property damage restorer has no political pull and no lobbyist. The industry needs to unify to vindicate its rights before the problems become so baked in, that they are virtually irreversible.

In this address, industry advocate Ed Cross will make a public call for unity and your tangible support for a bold new initiative by RIA: the formation of the Advocacy and Government Affairs Committee (AGA) to mobilize forces in a broad effort to attack these problems. AGA’s mission is to advocate for a balanced playing field for the restoration industry and to engage lobbyists and advocates to fight for restorers’ rights in multiple venues, on multiple topics. But this cannot succeed without unity within the industry. It will require time, effort and financial resources. United we stand, divided we fall.

Learning Objectives:

  1. Identify key weaknesses within the restoration industry when it comes to claims payments, local and state rules and regulations, third party administrators, and more.
  2. Create a clear path for restoration contractors to unite for a stronger voice to legislators and rule-makers.
  3. Empower restoration contractors to advocate for themselves and their pricing to adjusters, carriers, networks, and clients.
  4. Give examples to help restoration contractors identify how different industries have created standards for payment and work.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


9:00 AM – 10:00 AM
Session 2

CEU

Preparing for the Storm

Speaker: Luke Spence | Managing Partner | Fire and Flood Recovery, Inc. and Restore Force, Inc.

Having the right resources in place is critical to effective catastrophic loss response. In this session, Luke will go over the different methods of storm response, and what needs to be handled before the storm ever hits. He will look at primary resources needed during catastrophes, and how to get those resources to make sure your supply chain is stable throughout the projects you take on. Most importantly, this session will set contractors up with “idiot-proof” processes so your systems won’t break down while you’re responding to a large volume of work, and prepare you for surprises you may find on the road that wouldn’t happen in your local market.

Learning Objectives:

  1. Recognize and overcome common deployment problems and how to handle them.
  2. Indicate how to effectively prepare for logistical challenges ahead of the storm.
  3. Generate lead sources while doing storm/catastrophe work.
  4. Discuss how to handle problems that arise during storm deployment effectively, while preserving profitability.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.



10:00 AM – 10:30 AM

Coffee Break with Exhibits 



10:30 AM – 11:30 AM
Session 3

Session 3 - Logistics Panel



11: 30 AM - 1:00 PM

Networking Luncheon in Exhibit Hall 



1:00 PM - 2:00 PM
Session 4

CEU

Confidence in Drying
Following the IICRC S500 & S520 in Catastrophic Environments

Speaker: R. David Sweet | Consulting COO | MitConsulting

Let's be honest here, how many of us have actually read our industry standards? R. David Sweet can tell you from experience, most don't - yet the standards are the one place we are judged when our efforts are questioned. Restorers are, to some degree or another, liable for them in light of best practice but, they can also be your best friend! Do you know all of the revenue-generating requirements that are mandatory in the standards? Would you believe most structures are left wet (especially during disaster events) and support some level of continued microbial amplification? During the session, we will discuss the dangers, requirements, and revenue possibilities associated with understanding/executing the standard, executing while returning structures to dry standard and a normal hazard environments.

Learning Objectives:

  1. Correctly identify the type of water loss: category 1, 2, or 3.
  2. Examine how few properties are dried correctly, and formulate proper protocols on how to truly dry to completion to avoid future litigation.
  3. Explore how to collect accurate moisture readings, monitor the drying process, and pass clearance testing.
  4. Review key components of the ANSI/IICRC S500 and S520 to point out critical steps and requirements for proper, effective drying.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


2:00 PM - 3:00 PM
Session 5

CEU

Truths & Lies about FEMA Flood Insurance Policies

Speaker: Anthony Thorne | Lead Examiner | FEMA

FEMA’s National Flood Insurance Program ("NFIP") offers a unique product, the Standard Flood Insurance Policy ("SFIP"). Because of its legal arraignment with FEMA, insurance companies that participate in the NFIP must abide by federal regulations in order to pay their flood claims directly from the U.S. Treasury. Because part of this, specific rules exist requiring a properly documented claim payment. Service providers without this understanding may experience challenges with the payment of invoices on an NFIP-insured property loss. This presentation will provide a basic understanding of these requirements, discuss and clear up misperceptions about coverage and non-coverage of certain mitigation tasks involved with restoring a building after it is flooded.

Learning Objectives:

  1. Identify the differences between a covered flood loss and a non-covered flood loss, and in turn justify the scope of work to be paid by the policy.
  2. Examine and outline common misconceptions about FEMA and NFIP coverage, including what mitigation tasks will likely not be covered by insurance.
  3. Summarize how the duties of the policyholder can affect a claim payment.
  4. Discuss FEMA’s interpretation of the S500, and the footprint for SFIP coverage.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


3:00 PM - 3:30 PM

Coffee Break with Exhibitors


3:30 PM - 4:30 PM
Session 6

CEU

Wildfire vs. Building Fire Restoration: What Restorers Need to Know

Speaker: Patrick Moffett | Consultant | Master Restorer, IH

Cleaning up after a wildfire is different than any house fire, grass fire or even forest fire. The toxins and unique combustion byproducts present in the air, settled smoke, soot, char and ash piles can create respiratory hazards unseen anywhere else in the industry, making cleanup and restoration not only difficult, but downright dangerous.

As a "second responder," restoration professionals are responsible for recognizing the respiratory hazards for not only building occupants, but their workers as well. When decision-time comes, will you feel confident enough in your cleaning practices to mitigate occupant health-related issues? Do you know when to assume clearance liability on your own, and when to shift some of that liability onto a qualified environmental professional?

In this presentation, Patrick will discuss why no two wildfire impacted homes are the same and how to recognize whether a home requires only surface cleaning and deodorization, and when it requires a partial or complete packout. We'll also discuss advances in chemical deodorization, including the use of ozone and hydroxyls, and how to interpret the 2018 AIHA "Technical Guide for Wildfire Impaction Assessment for the OEHS Professional."

Learning Objectives:

  1. Define the differences between damage from wildfires, forest fires, grass fires, and structure fires, and outline how to remediate the damages from each.
  2. Identify and remediate unique combustion byproducts in wildfires that may make cleanup and deodorization more difficult.
  3. Set safety and PPE guidelines for crews based on knowing the toxins and respiratory hazards present after wildfires.
  4. Interpret what the 2018 AIHA “Technical Guide for Wildfire Impaction Assessment for the OEHS Professional” means for restoration contractors specifically.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


4:30 PM - 5:30 PM
Session 7

CEU

The Contents Trifecta: Flood, Fire, & Hurricane
Case studies and techniques on handling contents jobs in the toughest conditions

Speakers:
Annissa Coy | Owner | Firehouse Education & Mobile Clean Systems
Tom McArdle | Vice President | Odorox Hydroxyl Group

Contents restoration and cleaning is an often overlooked part of the CAT loss puzzle; yet arguably one of the most profitable. This session is all about walking through real-life case studies from three different types of CAT losses: floods, fires, and hurricanes. With a combined 30+ years of restoration experience, Tom and Annissa will lay out fool-proof contents restoration and odor removal processes to make even the toughest jobs doable no matter the size of the company. The first requirement is being prepared to respond, and this presentation will help get you there!

Learning Objectives:

  1. Examine real-world case studies to better serve customers during any major catastrophe.
  2. Set up proper odor removal protocols in any type of loss.
  3. Establish a workflow for handling contents restoration in disaster zones.
  4. Describe how to educate customers and adjusters on the cost savings of restoring and cleaning contents over full replacement.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


5:30 PM - 7:30 PM

Preparing to Respond Attendee Appreciation Reception


7:00 AM - 11:00 AM

Registration Desk Open


7:00 AM - 8:00 AM

Breakfast with Exhibitors


8:00 AM - 9:00 PM
Session 8

CEU

Culture: What Drives Your Business When You Are Not Around?

Speakers:
Amy Shannon | President | Pinnacle Leadership Solutions
Brandon Reece | COO | Summit Cleaning and Restoration

What is your company culture? It’s hard to quantify, but it might be the single most important factor in determining your company’s success. If you don’t get the right people, your business is going to suffer. The best definition of culture I’ve seen so far is the set of shared attitudes, values, goals and practices that characterize an institution or organization. It’s that feeling you get when you walk through the company’s doors or interact with the staff. So how exactly do you build a sense of culture within your staff that remains strong even when hours become long and destinations more remote? There is no easy answer. Creating a positive company culture requires hard work, introspection and follow-through. And this is one area where entrepreneurs & senior leaders cannot delegate. Culture always starts with the owner and key leaders. You have to look in the mirror and be honest with yourself.

Learning Objectives:

  1. Identify and establish your company’s culture.
  2. Design processes, procedures, and training that empower your staff to live out your culture.
  3. Establish how to develop a communication system, reward methods, measurements, and processes that encourage ownership and accountability.
  4. Prepare a plan to ensure your company’s culture is being reflected by all team members, even when senior leaders are not present.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


9:00 AM - 10:00 AM
Session 9

CEU

The Disaster Response Tool Kit

Speaker: Pete Marrero | Senior Restoration Manager | J.C. Restoration

This session has been approved for the following:

Responding to a disaster is half the battle – being prepared with the proper tools, inspection kit and paperwork is a must. Understanding and implementing new technologies in an ever growing and changing industry is vital. Plus, the proper inspection tools can make or break initial assessments. In this session, Pete will walk through some of the latest innovations and technologies available to restoration contractors – from software and cameras, to moisture meters, IR cameras, and more. Plus, he’ll walk through proper sketching and diagramming, scoping a loss, and much more! This session is all about giving restorers the proper tools they need to document each loss and get paid.

Learning Objectives:

  1. Illustrate the importance of the initial property inspection.
  2. Effectively implement the newest technologies available to restoration contractors.
  3. Find the “six sides of dry” and accurately diagram and scope losses for maximum payment.
  4. Create an effective technological toolkit for disaster response restoration.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


10:00 AM - 10:15 AM

Coffee Break


10:15 AM - 11:15 AM
Session 10

CEU

Finding Customers After a Disaster

Speaker: Hugh Bohannon, Vice President Sales and Marketing, Complete DKI

The primary purpose of the presentation will be to provide participants with the information needed to create, build and perfect a sales strategy for finding customers after a disaster. Residential and commercial losses will be covered in order to meet the various needs of attendees. Presentation points will include the following bullet points as well as real world examples from hurricanes Matthew, Harvey, Irma, Florence and Michael as well as the Baton Rouge flooding. Attendees will walk away with:

  • Pre-disaster sales strategies
  • Knowledge on getting customers before the CAT
  • How, where, and why to deploy sales in a disaster
  • Creating a sales scout and strike team
  • & MORE!

Learning Objectives:

  1. Create a pre-disaster sales strategy.
  2. Explain how to obtain customers before the CAT actually happens, and close the sale after the disaster.
  3. Predict and analyze how, when, and where to deploy a sales team during a disaster.
  4. Demonstrate technologies available to assist deployed sales teams in disaster zones and examine how to use them to justify CAT loss response and generate revenue as a result.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1 RIA contact hour
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


11:15 AM - 12:30 PM
Session 11

CEU

Stories from Disaster Zones

Contractor Panel:
Shaun Carpenter, Owner/President, Complete DKI
Blake Moak, Owner, ServiceMaster by Century

Every disaster situation brings different experiences and learning lessons. In this session, restoration contractors from across the country who have tackled disasters close to home or traveled to disaster zones share their stories and experience with attendees. This is an opportunity for attendees to ask questions they’ve come up with throughout the conference. This panel is designed to help bring all the topics covered throughout Preparing to Respond back together in a final conversation drawing from real-world experiences.

Learning Objectives:

  1. Develop strategies for scaling a restoration company in the event of a catastrophe striking your local market.
  2. Prioritize clients and jobs where there is a major influx of work.
  3. Establish key distributor and supplier relationships to ensure necessary tools and equipment are available during an influx of work.
  4. Create accurate estimates and scopes to get paid quickly from insurance companies.

This session has been approved for the following:
iicrc1 IICRC CEC
ria1.25 RIA contact hours
Approved for RIA continuing education credit by the Restoration Industry Association.

abra1 ABRA CEU

iacet0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.


12:30 PM

Preparing to Respond Adjourns