https://www.randrmagonline.com/media/podcasts/4774-tradetalks-unlocking-the-experience.rss en-us © 2026 Restoration & Remediation Magazine webadmin@bnpmedia.com www.randrmagonline.com Trade Talks: Unlocking The Experience is a weekly look at the leaders that have helped make The Experience what it is today. Featuring detailed interviews with past, present, and future speakers, exhibitors, and attendees of The Experience. What is their back story? Why did they get into our industry? And of course, what led them all to converge at these amazing events? Please join us and find out! Featured Guests include: • Chuck Violand • Barry Costa • Kevin and Annissa Coy • Andrea Hanson • Michael Pinto • Shawn Bisallion • David Hart • Lisa Wagner ...and more! https://www.randrmagonline.com/media/podcasts/4774-tradetalks-unlocking-the-experience.rss www.randrmagonline.com:295 On TradeTalks: Unlocking The Experience, Mandy Rewis of JOC Analytics reveals how data, purpose and passion drive success in the restoration industry. Plus, she shares how skydiving helped her conquer her fear of heights. Wed, 27 Aug 2025 16:32:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Mandy-Rewis.mp3 34:12 www.randrmagonline.com:293 Klark Brown joins TradeTalks to share his journey, restoration wisdom and why connection drives success. Wed, 20 Aug 2025 14:14:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/RR-TradeTalks-Klark-Brown.mp3 43:52 www.randrmagonline.com:288 Mark Violand joins TradeTalks: Unlocking The Experience and shares his journey in the industry, family legacy and his insights from his 44 years of experience. Wed, 13 Aug 2025 10:45:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Mark-Violand.mp3 19:03 www.randrmagonline.com:286 Jorge Villalobos joins TradeTalks to share his restoration journey, The Experience’s impact and the importance of Spanish sessions in the industry. Wed, 06 Aug 2025 16:50:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Jorge-Villalobos.mp3 16:53 www.randrmagonline.com:283 David Hodge shares his path to the restoration industry, his upcoming session at The Experience Convention and Trade Show and a fun GCU Alumni surprise with Kayla McGowan. Thu, 31 Jul 2025 10:24:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---David-Hodge.mp3 33:04 www.randrmagonline.com:281 On this episode of TradeTalks: Unlocking The Experience, Clean Claims leadership Lane Larsen and Paul Silliman share their paths to the restoration industry and what drives their technology-forward mission.  Thu, 24 Jul 2025 13:02:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Clean-Claims.mp3 33:08 www.randrmagonline.com:278 In this episode of TradeTalks, Annissa and Kevin Coy share their path from industry professionals to lifestyle business coaches, offering insights on leadership, systems and building a business that supports personal freedom. Thu, 17 Jul 2025 10:28:55 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Annissa-and-Kevin-Coy.mp3 43:46 www.randrmagonline.com:276 On this episode of TradeTalks, Chris Nordyke and Wayne Hudson of Floodlight Consulting Group share their journey, keynote preview and the leadership lessons restoration professionals need to hear. Thu, 03 Jul 2025 16:15:27 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Floodlight.mp3 53:40 www.randrmagonline.com:251 Check out the latest episode of "TradeTalks: Unlocking The Experience" with Bill Luallen, a seasoned expert with over 25 years in the cleaning and flooring industries. He shares his journey from the navy to buildings his career in the industry. Wed, 12 Mar 2025 09:46:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Bill-Luallen.mp3 13:53 www.randrmagonline.com:248 Join us in this episode of 'TradeTalks: Unlocking The Experience' as industry veterans Joe and Leon share their journey in wellness and employee support. Learn how their expertise addresses workforce challenges, and why you should attend The Experience 2025 at the Charlotte Harbor Convention Center. Thu, 27 Feb 2025 10:18:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---The-Helios-Group.mp3 14:20 www.randrmagonline.com:245 In this episode of “TradeTalks: Unlocking The Experience,” Kayla McGowan interviews the Catastrophe Panel. Learn more about our speakers and in the importance behind this panel discussion. Thu, 13 Feb 2025 09:48:55 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---CAT-Panel.mp3 28:42 www.randrmagonline.com:241 In this episode of “TradeTalks: Unlocking The Experience,” Kayla McGowan, Chief Editor at Restoration & Remediation, interviews Jeff Cross. Learn how Jeff went from owning a cleaning business to becoming a leading media director. He shares insights on industry evolution, collaboration and his mad scientist skills in the kitchen. Wed, 29 Jan 2025 10:06:20 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Jeff-Cross.mp3 14:02 www.randrmagonline.com:236 Check out the latest episode of "TradeTalks: Unlocking The Experience" with Branden Adams, a seasoned expert with over 10 years in the restoration industry. He shares his journey from early mentorship to becoming a renowned figure in the field. Learn about his upcoming hands-on demonstration at The Experience and his day-to-day insights. Fri, 17 Jan 2025 10:52:36 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Trade-Talks-Podcast---Branden-Adams.mp3 22:56 www.randrmagonline.com:232 Explore the latest episode of Trade Talks: Unlocking The Experience, where industry veteran Ivi Sims shares her journey and expertise in wood floor drying, major loss mitigation, and mold remediation. Thu, 02 Jan 2025 09:41:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/RR-Trade-Talks-Ivi-Sims-Audio-Only.mp3 15:16 www.randrmagonline.com:230 In this episode of “TradeTalks: Unlocking The Experience”, R&R’s Chief Editor and new host Kayla McGowan sits down with R&R’s former Publisher and former podcast host, Mike Balzano! Wed, 18 Dec 2024 16:07:57 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks-Podcast---Michael-Balzano.mp3 36:19 www.randrmagonline.com:219 In this episode of Trade Talks: Unlocking the Experience, Garret Gray, CEO of Next Gear Solutions, a president of CoreLogic and The Experience Events keynote speaker, chats with Mike Balzano about the birth of NextGear and Garret’s start in the Restoration Industry — and as always, he shares some fun personal information about himself with the R&R audience that you have to tune into learn! Thu, 15 Aug 2024 09:32:43 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks-Podcast---Garret-Grey.mp3 24:56 www.randrmagonline.com:218 In this episode of Trade Talks: Unlocking the Experience, CEO/Founder of KnowHow and The Experience Events keynote speaker Leighton Healey and Virtual Vision Business Development Specialist Mike Balzano chat about Leighton’s start in the Restoration Industry and as always, he shares some fun personal information about himself with the R&R audience that you have to tune in to learn! Wed, 07 Aug 2024 11:23:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks-Podcast---Leighton-Healey.mp3 30:15 www.randrmagonline.com:213 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with his boss! BNP Media Co-CEO Tagg Henderson joins to describe the nearly 100-year history of BNP Media, how the company is built to provide service to multiple industries through excellent content, and the rationale behind acquiring The Experience Events to pair with R&R nearly two years ago. Tue, 21 May 2024 12:28:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks-Podcast---Tagg-Henderson.mp3 18:24 www.randrmagonline.com:212 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with the “Restoration Lawyer” himself, Mr. Edward H. Cross!  Thu, 16 May 2024 09:59:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks-Podcast--Edward-Cross.mp3 28:54 www.randrmagonline.com:211 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with the Owners of SuperTech University and the creators and hosts of the Blue Collar Podcast, Eric Sprague and Larry Wilberton!  Wed, 08 May 2024 11:21:39 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks---Eric-Sprague-and-Larry-Wilberton.mp3 34:21 www.randrmagonline.com:210 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with Randy Gandara, General Manager of Goldmorr USA. Thu, 25 Apr 2024 09:25:03 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Trade-Talks---Randy-Gandara.mp3 21:48 www.randrmagonline.com:208 In episode 17 of TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with Larry Cooper, the restoration & cleaning industry leader who created the Experience. Thu, 28 Mar 2024 13:45:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/34290_Balzano_Trade-Talks-ep-17-Podcast_RR_HS_1.mp3 30:49 www.randrmagonline.com:207 In episode 16 of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with Amanda Stichter, Operations Manager of Virtual Vision Computing. Fri, 15 Mar 2024 16:59:07 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/33873_Balzano_Trade-Talks-ep16-Podcast_RR_HS.mp3 26:42 www.randrmagonline.com:205 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with Mark Violand, Owner of Violand Flooring Inspections and Instruction. In the summer between 6th and 7th Grade he was asked to clean the carpets of his school by the custodians, and never left the industry. Like so many others, Mark cited a need to serve and help people as his main motivations to enter our industry. Almost 50 years later he is seen as one of, if not the leading voice of floor covering inspections in the US.  Thu, 14 Mar 2024 08:29:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/33519_Balzano_Trade-Talks-ep15-Podcast_RR_HS.mp3 25:30 www.randrmagonline.com:204 In this episode of “TradeTalks: Unlocking The Experience”, R&R Publisher Mike Balzano talks with Doug Hoffman, Executive Director of NORMI. Doug chose passion over money, leaving a lucrative career in sales to become a Plumbers apprentice, and never looked back. Crediting a faith-based life for all of his success, Doug has been a pillar of our industry and a major supporter of The Experience since the event’s inception. Thu, 14 Mar 2024 08:27:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/33299_Balzano_Trade-Talks-ep14-Podcast_RR_HS.mp3 24:01 www.randrmagonline.com:203 In this episode of “TradeTalks: Unlocking The Experience”, group publisher Mike Balzano talks with Doyle Bloss, Vice President of Marketing at HydraMaster! We learn his path to and through the industry. They talk about how he was lovingly tricked by his legendary father, Ralph, into cosigning the loan for their first family business, Steamway, how he started in the industry starting a carpet cleaning business at the young age of 15, and the origins of one of the pillars of The Experience, the “Ralph Bloss Humanitarian Award”. Thu, 14 Mar 2024 08:26:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/33013_Ingram_Trade-Talks-ep13_RR_HS.mp3 41:50 www.randrmagonline.com:202 In this episode of “Trade Talks: Unlocking The Experience”, R&R publisher Mike Balzano chats with Lance Eisen with NORMI! We talk about what led him to the restoration industry and his very interesting background in other fields that still had him working in his passion, which is helping people. Of course, you have to tune in to find out exactly what those things are. Thu, 14 Mar 2024 08:24:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32834_Ingram_Trade-Talks-ep12_RR_HS.mp3 21:33 www.randrmagonline.com:201 In this episode of “Trade Talks: Unlocking The Experience” R&R publisher Mike Balzano chats with Jim Pemberton, Owner of Pemberton’s Cleaning and Restoration Supply. They talk about his long career and what he learned from his father, Lee, who remains a legend in the industry. Furthermore, we learn what his initial life goals were before getting into the cleaning and restoration industry.  Thu, 14 Mar 2024 08:22:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32432_Ingram_Trade-Talks-ep11-Podcast_RR_HS.mp3 19:30 www.randrmagonline.com:200 In this episode of “Trade Talks: Unlocking The Experience” R&R publisher Mike Balzano chats with the woman he has dubbed “The Swiss Army Knife” of our industry, serial-business Owner, and true leader, Lisa Lavender! They chat about all of the many things that Lisa has done within our industry and the exciting news about how she, along with industry veteran Barry Costa, will be taking over what was once called the “flood house” to what is now called the Restoration Pavilion and why it has been renamed. Thu, 14 Mar 2024 08:20:36 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32392_Ingram_Trade-Talks-ep10-Podcast_RR_HS.mp3 29:10 www.randrmagonline.com:199 In this episode of Trade Talks: Unlocking The Experience, R&R publisher Mike Balzano chats with Mark Kennedy, creator of the Levels of Success Program!  Thu, 14 Mar 2024 08:19:12 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32033_Ingram_Trade-Talks-ep9-Podcast_RR_HS.mp3 36:54 www.randrmagonline.com:198 In this episode of Trade Talks: Unlocking The Experience, R&R publisher Mike Balzano chats with The Rug Chick Lisa Wagner! They touch on Lisa’s background of how she grew up in what she called a “rug family” and how the knowledge she gained from her childhood experience landed her where she is today. Lisa, along with other industry giants, is on the advisory council for The Experience events with her being one of the heads of the cleaning sector. Thu, 14 Mar 2024 08:17:59 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32002_Ingram_Trade-Talks-ep8-Podcast_RR_HS.mp3 33:01 www.randrmagonline.com:197 In this episode of Trade Talks: Unlocking The Experience, R&R publisher Mike Balzano chats with RamAir International Founder and CEO David Hart. We gain both personal and professional knowledge about David from his military service to his start and distinguished career in the restoration industry, and why you need to immediately act on those hunches you have. And of course, we learn about David’s extensive presence in multiple Experience Events, mainly David’s contribution as an exhibitor over the past few years. Thu, 14 Mar 2024 08:13:00 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/31507_Ingram_Trade-Talks-ep7-Podcast_RR_HS_v3.mp3 26:03 www.randrmagonline.com:196 In this episode of Trade Talks: Unlocking the Experience, Shawn Bisallion, Owner of Professional Carpet Systems, and R&R Publisher Mike Balzano chat about how he got started in the cleaning business, when and how he got involved with The Experience events and, of course, he shares some fun personal information about himself with the R&R audience that you have to tune in to learn! Thu, 14 Mar 2024 08:11:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/31329_Ingram_Trade-Talks-ep6-Podcast_RR_HS.mp3 29:28 www.randrmagonline.com:195 In this episode of Trade Talks Unlocking the Experience, Michael Pinto and R&R Publisher Mike Balzano chat about general business practices and the upcoming sale of Michael Pinto’s company, Wonder Makers. And of course it wouldn’t be Trade Talks without learning some really cool personal information about the guest that you have to tune in to find out!  Thu, 14 Mar 2024 08:09:39 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/31169_Ingram_Trade-Talks-ep5-Podcast_RR_HS.mp3 33:13 www.randrmagonline.com:192 R&R Publisher Mike Balzano chats with Andrea Hanson, Event Manager at BNP Media! In this episode of Trade Talks: Unlocking the Experience, we get a high-level overview of Andrea’s background in media and event planning, as well as her involvement with BNP media and The Experience events. Thu, 14 Mar 2024 08:04:34 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/30898_Ingram_Trade-Talks-ep4-Podcast_RR_HSmp4.mp3 15:03 www.randrmagonline.com:190 Group Publisher Mike Balzano chats with industry veteran Barry Costa on the history of The Experience leading up to its current state and explores the show’s growth and future reach and its place within the industry. Thu, 14 Mar 2024 07:58:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/30196_Ingram_Trade-Talks-ep2-Podcast_RR_HS.mp3 28:40 www.randrmagonline.com:184 We introduce a new video series Trade Talks: Unlocking The Experience which will be coming to you each and every Thursday! In our first episode we speak with industry veteran Chuck Violand on his new book titled Forging Dynasty Businesses. Mon, 15 Jan 2024 13:08:08 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Trade-Talks-Ep-1-V1-Podcast.mp3 30:00