Board helps shape the evolution and policy of the organization, and provides board members an opportunity to give back to the industry.

A failure to hold yourself or an employee accountable also fails your entire team.

Ask yourself a question before watching this segment: Are you a good leader? Do you work for a good leader?

Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.