Welcome to 2021! Since most New Year’s resolutions fail, I’ve found that following a special acronym helps me create attainable goals, and see the process through.

No matter what industry you’re in, you’re bombarded with experts telling you how to grow. Some are partially informative. Some have a few good points. Some…not so much.

I’ve been asked recently by a few people, quite understandably, why I started a new company: Haven Environmental. The conversations usually go down the same path, ending with a “you’re how old?” or “can you make a living at that?”

Readers BEWARE! The following article contains information that pertains specifically to improving your communication skills in business only.