It’s not surprising that “pandemic” was one of the most used words in 2020. Coronavirus (SARS-CoV-2, the virus responsible for COVID-19) has caused a global pandemic that has been devastating in many ways to virtually all countries on earth.

COVID-19 has put the cleaning, restoration, and insurance businesses on a wild ride. As you’ve heard me say time and time again, the vast majority of restorers are not adequately insured today for biohazards in general; coronavirus just made things worse.

While recently checking my notes from the 2008-2009 meltdown, I reviewed some thoughts that I’d put together then as to what changes would be needed to help clients make it through the aftermath of that economic downturn. The prime directive was to stay “profit focused.”

It’s a tale as old as time. A customer’s home has suffered a disaster that needs immediate attention. Your team arrives quickly and diligently works to make the home good as new. The customer is ecstatic with the work . . . until the invoice arrives. 

We have talked a lot about what to do when it comes to helping deal with the coronavirus outbreak. In this video, Annissa addresses what not to do.

David Princeton of Advocate Claim Service shares a piece of the COVID-19 puzzle from his area of expertise.

Managing the risks associated with master services agreements with insurance companies for remediation services requires attention to detail when reviewing the contract. If a restorer misses a detail in the contract, the indemnity agreement in these contracts can leave the restorer in the position of being the insurance company of a big insurance company.

Social media abounds with complaints from clients claiming they are getting screwed by their lawyers. But don’t be ashamed or scared.

When should you report a claim to your insurance company? Every claims adjuster will tell you “report all possible claims to us as soon as you can.” However, following their advice will usually turn out badly for a restoration firm.