In response to an explosion of “toxic mold” claims in 2000-2001, the insurance industry acted in unprecedented unison to universally get rid of all claims related in any way to mold. They didn’t stop at just excluding claims from mold; they threw bacteria into the exclusion as well.

With a good subcontractor agreement that has solid insurance requirements, many of the most expensive losses in the restoration business can be offloaded on a primary basis onto the subcontractor’s liability insurance policies.

David Dybdahl discusses the insurance picture for restorers’ business insurance over the next 12 months and suggest some adaptations to address impending changes in that risk picture.

What is a liability money trap? For what I am addressing here, it is a set of facts and circumstances that can lead to potential liability issues for restoration firms. Facts and circumstances have already set the trap for the unaware; below is some advice on how to not into the traps. 

Climate change strikes again with another polar vortex in the U.S., creating new sources of big dollar demand for the restoration industry. 

It’s not surprising that “pandemic” was one of the most used words in 2020. Coronavirus (SARS-CoV-2, the virus responsible for COVID-19) has caused a global pandemic that has been devastating in many ways to virtually all countries on earth.

COVID-19 has put the cleaning, restoration, and insurance businesses on a wild ride. As you’ve heard me say time and time again, the vast majority of restorers are not adequately insured today for biohazards in general; coronavirus just made things worse.

While recently checking my notes from the 2008-2009 meltdown, I reviewed some thoughts that I’d put together then as to what changes would be needed to help clients make it through the aftermath of that economic downturn. The prime directive was to stay “profit focused.”

It’s a tale as old as time. A customer’s home has suffered a disaster that needs immediate attention. Your team arrives quickly and diligently works to make the home good as new. The customer is ecstatic with the work . . . until the invoice arrives.