There has been a lot of talk about hiring woes in today’s booming job market. In R&R’s State of the Industry study in 2018 and 2019, hiring and retaining employees was identified as the top pain point for restoration contractors. With the unemployment rate sitting at a very steady 3.7%, that’s not new news to anyone, right?

Almost every day, I see restoration companies posting openings on industry Facebook pages like the Rebels, NORRP, RIA Young Professional Restorers, and others.

There are hundreds, if not thousands, of lists talking about what an interviewee should do if they want to nail the interview and get that job. There are far fewer lists about what the company should do while interviewing. Because of that, here are some things to remember not to do if you plan on interviewing a prospective hire any time soon.

The art of interviewing the customer is a critical skill for the professional restorer.