As the chief customer officer of a restoration technology company, I spend a lot of time talking about tech: how it increases efficiencies, streamlines processes, and ultimately gives restoration companies the power to improve their profits.

Over the past 12 years, I managed a restoration company in Mesa, Ariz., before moving on to be the CEO of a Xcelerate Restoration Software, a job management system my partners and I founded. In my role leading a large, full-service restoration company, we serviced a significant volume of commercial and residential jobs. 

Protecting return-to-work individuals who had been restricted from gathering in an effort to minimize the spread of COVID-19, and efforts to reopen public indoor spaces safely have led to a lot of interest in how HVAC systems may be adjusted to reduce the spread of the virus. 

How many times have you shown up at a job site only to find your containment has stopped containing? Sometimes it’s the tape coming unstuck, sometimes the homeowner has been poking around, and sometimes all you get is a collective “I don’t know” along with the ever-impressive shoulder shrug.

When you think restoration technology, what’s the first thing that comes to mind? Several years ago, it likely was job management software, like DASH. Before that, perhaps it was Xactimate. 

So, you’re considering investing in GPS vehicle tracking for your fleet. Smart move: the right vehicle tracking software can help improve your customer service, increase the lifespans of your company’s trucks, and boost your bottom line in all sorts of other ways.

In the March issue of R&R, Phil walked through his industry predictions from 2018 and revealed how he scored on each. His predictions included labor shortages and wage increases, industry pricing challenges, more TPA influence, growth of outside groups, and projections on weather-related events. To see how he fared, check out his March article! This month, he’s sharing his predictions for 2019!

Before the advances of science and technology, earthenware pots were patched together using the first glue type substances, made from either animal material or tree sap. Much later in the nineteenth century, basic medical advances meant that rubber-based glues were starting to be applied to fabric substrates to keep dressings in place.