The art of interviewing the customer is a critical skill for the professional restorer. 

The single greatest attribute of companies that are successful in the restoration industry today is discipline.

This month I’ve taken different direction from what I normally write about. As you know, I try to discuss, explain and help small businesses in this industry move in a positive, forward and profitable direction.

Looking back on the industry, the first TPA started about 20 years ago with USAA.

I marvel at the evolution of our industry over the last couple of decades. I believe we are operating in a time of great opportunity. 

Doesn’t every restoration company owner want to grow his or her business? 

What if there was a tool that could dramatically improve company culture, raise net profits, and increase customer satisfaction?

Whether it’s to remove mold spores to eliminate the threat of cross contamination or to remove soot and smoke that made its way into the HVAC system after a fire loss, duct cleaning is an important step on many restoration projects.

After combing through a successful company’s financial history and seeing gains in both sales and profitability year after year, it can often be difficult to suggest there is still opportunity for improvement.

The first reason is because a lot of you did not do a budget for this year and maybe not for all of the previous years that you have ever been in business!