Whew! This week was one of those weeks you dream about but are never quite sure how to handle. The past few days have seen 119 new calls come pouring into the office. The calls have been handled and the work has been scheduled (some of it even completed), but now what? How is your small team going to finish all the sketching, maintain daily job documentation, keep the customers informed and happy, write the estimates, work through negotiations with the carrier, and send out the billing to eventually bring in the cash, all while managing any new work coming in?
It may be that the only answer lies outside of your office: relying on an outsourced party to deal with a portion of the process so that your internal team can keep moving forward.