Many managers and owners of Restoration Companies don’t realize the influence their actions, behaviors, and words have on others in the company. This ability to influence has a huge impact on the culture of a company — especially the safety culture!
Merriam-Webster Dictionary defines culture, in terms of a company, as “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization”. (1) If these attitudes, values, goals and practices are shared, then at some point in time somebody in the organization felt they were important enough to pass on to others. How can that be done? Let’s cover some of the ways I have seen that done.