If you have been in the restoration industry long enough, you know all too well that there is one issue that causes more grief and arguments between contractors and adjusters than almost any other; charging for supervision.
Supervision is something we all either perform or are subject to at some level in almost every aspect of our lives. Businesses have their tiers of upper and lower management, the military issues ranks and responsibilities to their members to lead and oversee duties and missions, insurance companies have their adjusters, supervisors, claims managers, examiners, and so on. Companies spend billions of dollars each year for qualified executive officers, managers and supervisors because they are integral parts of a business’s operation and survival. The restoration industry is no different, yet some in our profession treat supervision as a four-letter word and contend that it should be included in the contractor’s overhead or excluded entirely.