Finding Workers Remains a Challenge for ARCSI Members
The Association of Residential Cleaning Services International (ARCSI), a division of ISSA, announced the results of its annual Residential Cleaning Benchmark Study. The study identified challenges and trends facing residential cleaning service companies.
Finding and retaining a trained workforce continues to be the top challenge for more than 40% of residential cleaning companies that participated. This was a problem prior to the COVID-19 pandemic, but reached crisis level for many residential cleaning companies in 2021. Companies with formal training programs in-place are reporting 20% or less employee turnover.