After running at CAT volumes from severe flooding in our region in 2006, I began the process described in Restoring Success — “What the CAT just Happened?" — of taking time and considering “What did we do well? What can we do better next time?”
As I began to rewind the response and complexities encountered from the event and other previous commercial losses, I realized that if there was a written plan for organizations – if critical decisions were made ahead of time rather than during an emergency situation – then restoration companies would be able to respond more effectively and efficiently. We could better mitigate the impact of a disaster, provide better support for a full recovery and get businesses up and running faster than ever before.