The restoration industry has certain aspects about it that require a much higher level of professionalism and customer service than, say, new construction, remodeling or commercial projects. In most cases when a home is damaged by fire, flood or some other disaster, the homeowner(s) are already upset by the time the restorer gets there. Their life has been interrupted, their house is torn up, they may have to live out of a hotel for months, and they are being forced to deal with a very time consuming and challenging situation. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse. 

The restorer’s job is twofold. First, the restorer needs to be able to restore the damage to a pre-loss condition or better with minimal delays. Second, the restorer needs the ability to sympathize with a homeowner’s situation and know how to handle the emotional and psychological issues that present themselves after a loss. At the end of the day, the goal is to hand over the keys of a fully restored home to a satisfied customer so you can get that five-star review you worked so hard to get.