Most restoration professionals have spent the last few years in a transient state, inventing new processes and policies on the fly to maintain business continuity for customers and employees alike through the global pandemic. Although the COVID-19 situation has seemed to stabilize, the economy and talent marketplace is still in flux, driving significant institutional shifts across all industries.
Back in 2016, millennials became the workforce majority. However, we are only now beginning to feel their influence — the human centricity, the concern for global impact and the appetite for continuous improvement has brought with it record-level attrition (coined "The Great Resignation"). On top of the mass turnover, the aging workforce has begun to solidify its exit plans, fueling the merger and acquisition (M&A) fire, and deepening the skills gap.