PuroClean Optimizes Dispatch Process With Launch of New In-House Call Center
PuroClean, one of North America’s leading restoration and remediation franchises, has introduced its own internal call center, an initiative spearheaded by PuroClean’s business development team. The integration of an in-house call center is PuroClean’s latest service-minded innovation, designed to elevate the support it provides franchise owners and customers across the country as it continues nationwide growth. As a result, PuroClean’s home office will now have an on-site team dedicated to providing customer service and quality control throughout the call dispatch process, fielding and dispatching calls from insurance partners, commercial vendors, and customers to more than 350 U.S. locations.
“The idea behind our new internal call center is to assume more ownership of the way we approach and deliver PuroClean’s signature relentless customer service, providing the absolute best, most seamless support we possibly can,” said Margaret Chebat, vice president of account management for PuroClean’s business development division. “Our call center team will continue to work in conjunction with our third-party vendor, who will remain in place, to offer complimentary, elevated support throughout the dispatch process. This will deliver terrific value to our franchise owners through a more streamlined customer service experience, and ultimately, provide a positive outcome for our partners and customers.”