Nearly everything our technicians do on the job has a WHY and SO WHAT associated with it. Anyone can train a water damage restoration technician to use a hygrometer and moisture meter, but do they all understand WHY we take atmospheric and moisture content readings, and the SO WHAT of each reading? It makes a difference.
I think it is safe to say all of us, especially during busy times, are guilty of training “robot technicians.” Robot technicians are those who perform routine tasks on a job, either during the initial mitigation or on a follow-up monitoring, with very little understanding of the significance of those tasks. They are asked to collect atmospheric readings (temperature and relative humidity) outside the residence, in the unaffected area, and the affected area – but do they know WHY and are they trained well enough to understand the SO WHAT of those readings? If not, they are simply going through the motions and once they depart the site, it is too late to take appropriate actions.