Does this scenario sound familiar? You hire a young person to join your team, you give them the on-boarding speech, a uniform and send them out with the team to learn on the job. Within 90 days, you are frustrated with their progress and you say something to the effect of, “It never fails, these young people [i.e. Millennials or Gen Z or whatever moniker is coming next] just don’t get it. Things will never be like the good ol’ days.”
In an age where it is difficult even to solicit a candidate to apply for your job openings, what if there was a way to help you reverse the trend of churning and burning new hires? Eric “The Tech Whisperer” Sprague of MorningTechMeeting.com joins us on The DYOJO Podcast Episode 17 to discuss the power and potential of investing in soft skills training for your service team.