One of my favorite parts about working in the restoration industry is that every day our brand has the opportunity to change people’s lives. It’s always top of mind for me to remember that we are called on by our customers during some of the most difficult periods they will experience. While a fire is a devastating occurrence, I’m honored by the opportunity we have to be the ones to help customers pick up the pieces and get them back to their everyday life as soon as possible.
However, because we are in the trenches of dealing with fires and restoring the damage they leave each day, we sometimes forget the impact our work has. I’m thankful I could be reminded of this in January during our annual convention. Our franchise network gathered to celebrate accomplishments and reward those who have gone above and beyond, but the moment that stands out the most is when we were able to hear firsthand the impact fire restoration had on Grammy Award Winner Sir Earl Toon from Kool & the Gang.