What does the cleaning and restoration industry look like in 2019? That seems like a billion (maybe trillion) dollar question. If any of us knew the answer, we might very well not be reading (or writing) this piece.
The last two years have been both adventurous and often confusing for contractors in this field. Many have found themselves playing a lot more defense, and dangerously not enough offense. This has led many to being ill-prepared for the next few steps.